TERRIBLE in every point. Costly but not worthy hotel ever.
Comfort: there is no equipment for cold weather in Darjeeling. You cannot expect the fire places as pictures show. These are out of service.
Staff: You better not book any tours here. Exp, in order to go to Tiger hill, we ended up paying 10 times the rate of average. The problem is that the owner used lead-to-misunderstand words when we booked. We protested, but the owner persisted in with huge excuses untill we gave up.
Cleanliness: Awful. in the room we stayed laid dead moth.