満点

食事も美味しくスタッフのサービスも素晴らしい。 勿論部屋も言う事なし‼️ トランクも両開きのまま置いて整理できるしシャワールームとゆっくりとしたTOTOのバスタブ。 不満なのがバスタブの栓が壊れていてお湯が抜けない！スタッフを呼んでどうするのか見ていたら平たい金具でこじ開けていた。 プッシュ式の栓で押し付けるとバネの力で開く様式だったのでスプリングが駄目になっていたわけだ。 コレが私の部屋だけでは無く友人の部屋もそうだったのでホテル側は知っていたという事だ。 ならば治しておくか時間がなければその旨教えてくれて工具を置いててくれれば良いのにと残念だったので星一つ落とします。

インドのホテルとしては全体的によいと思うが、値段相応。

スタンダードでもお部屋が豪華で滞在がとても短かったので残念でした。

施設・部屋の豪華さ、サービスの質ともに申し分ない。

ムンバイ空港国内線ターミナルから直結していますが、国内線ターミナルからの移動は自動車等の手配が必要です。全体的なゆったりとした作りで、部屋は広く、内装も落ち着いています。従業員もおだやかなにこにこしたかんじのかたはまかりでゆったりした気分になれます。朝食会場はホテルの中央部分で一番上の屋根までの吹き抜けになっていて開放感があり、食事の質も高いです。窓の外景色はよくありませんが、薄手のレースみたいなカーテンと電動シャッターがまどについているので、カーテン閉めてしまえばあまり気になりません。ムンバイでは一番好きなホテルです。

indigoなど国内線発着便を使う場合は歩いて空港にいけるので大変便利です。客室も綺麗で快適でした。

Friendly staff and excellent service. The staff was very supportive. They brought our luggage. They provided us enough information about food service. The breakfast has several options. The best part was food. I wish if they had provided enough toiletries in the washroom like extra toilet roll, bath salt or bubble bath, hand wash, face wash, a covered trash bin and manual to operate TV in washroom as well as lights in the room.

The service provided by the staff at reception and dining were not as expected for a 5 star property

Breakfast was good

It’s a fabulous property with excellent F&B service. The check in and check out is usually a problem at this property. Wait time, turn around time, correct invoicing and (cashier + front desk) coordination is a challenge.

Tout etait presque parfait. Sauf la facturation, j'ai trouvé des charges de plus et des nuits que j'avais déjà payé et dont ils voulaient que je paye une 2eme fois. pas acceptable a mon avis pour ce type de établissement.

Great experience

Right next to airport. You can go there by walking.

Our stay overall was fabulous. The hotel is very grand and very clean. The staff were amazing and very personable. They engaged with our kids. The food was amazing and the staff at food time were very nice, coming to ask if we needed anything and also the head chef came round too. Overall a great experience and highly recommended. Fantastic location as very close to airport too. Pool was great too.

Great place

Great location: The hotel is walking distance from Terminal 1 and metro train station. Good food: wide spread in the restaurant both for breakfast and lunch/ dinner

Excellent experience at Taj. Near the airport and very convenient. Staff was excellent

Overall, the Taj Santacruz is an excellent hotel to stay in the Vile Parle, Mumbai area. Its proximity to the T1 airport terminal makes this hotel the # 1 choice for me and perhaps others. The one issue we did face is with microwave oven hygiene as we were travelling with a toddler and we had requested for a microwave oven in our room. However, once this issue was reported, the management staff at the Taj went above and beyond to help us, correct the issue and make our stay as comfortable as it could be. Great place for families and if travelling with young kids, amazing food and the runway view rooms are a stress buster!

Awesome time, my kids loved it!