温泉施設もお料理も最高だった。

部屋は清潔だし、大浴場のドライヤーが全部ダイソンに感動した。露天風呂も広い。 朝食もデザート付きで大変満足した。駐車場からチェックアウトまでスタッフの対応も素晴らしかったです😊

お部屋も綺麗でスタッフの方のサービスも最上級で気持ちよく滞在できました。 温泉に効能を書いたものがなかったので効能や 泉質が書いたものがあればよかったな…と思います。

綺麗に改装されていて、食事も地元食材が豊富で美味しかったです。

子どもが小さいので部屋食に出来たらいいなと思い、事前に聞いてみたら出来ないとのことだったが、チェックインの時に部屋食にしておきましたのでと言われた。しかも朝夕とも部屋でとることができた。たまたまその日が部屋食でも人数が足りてただけかもしれないが、尋ねたことを当日まで把握して対応してくれたのが嬉しかった。家族でゆっくりおいしくいただくことができた。 また、予約時のこちらのミスにより子どもの食事を付け忘れていたのに、すぐに連絡を回して手配していただき、少し待つ程度で準備ができとても助かった。仲居さんも優しく対応してくださり、快適に過ごすことができた。

フロントから客室までの移動が下におりて少しあるくので不便でした。 客室は窓、広縁が２箇所あり２名には広すぎるくらいでした。 食事はレストランですが、係りの方が慌しく動いており落ち着いて食事ができませんでした。品数は多いのですが味はいまいちです。 コンビニまでは歩いて１０分くらいです。

Onsen is located on a river and surrounded by nature. Very picturesque. The food served was excellent, traditional cuisine, lots of variety, and plentiful. I appreciated the free shuttle service from the train station to the onsen, this needs to be arranged beforehand through the expedia booking platform. The room was clean. Facilities could benefit from upgrades.

喜歡戶外湯池，有溪流聲，陽光穿過樹林很放鬆，餐食也很好吃！

It was a lovely hotel. The village was so enjoyable and walkable. We loved the onsen!! Public onsen in the hotel so it was a little busy in the am but very quiet in the evening.

Our one night stay at Shirasagiyu Tawaraya was wonderful! We requested pick up and drop off at the station and this is pretty much necessary unless you take a taxi. The driver was very nice and found a tiny pin that came off my backpack without me even knowing it was missing. This is the type of attention to detail that is fantastic about Japan! The gentleman who talked us through check in and gave us info on meals, baths and so on was helpful, kind, and also funny. We LOVED our room and amenities. We got one of the newer rooms with access to a lounge with coffee, tea, soda, water, juice, and some alcohol. There was additional space to relax and take in the river and forest view. And it had a message chair. We used that a lot and only saw one other person enter the lounge to get a drink during our time there. Our room had a partial outdoor bath and it was wonderful. We also reserved and paid an additional fee for a 45 minute bath that had an indoor and outdoor. So glad we did this! The ryokan is on the river and we spent some time walking the trail. It was beautiful but there was remaining snow and quite a bit of water so had to be careful We did not find any open shops so decided to just focus our time relaxing in the baths and massage chair. If we would have spent a second night we would have looked harder for some local shopping areas and restaurants. We had dinner and breakfast at the inn. It was very good and the staff was fabulous. We enjoyed our relaxing stay!

Yamanaka is a beautiful hot spring town with lots of shops and is great for walking. The Tawaraya Hotel is clean, comfortable and has great public baths to benefit from the spring water.

Spacious room enough for 6 pax, with adjacent sitting room and balcony. The Japanese style set dinner and breakfast are delicate in setting with delicious food. The English counter staff is very informative and well prepaid for foreigners. The walking trail around the distance is worth trying within a 1hr walk.

很好的地方

Lovely visit. Even the had rain didn't subtract from the pleasure if our saty

房間大，而且景對雪地好美。私人風呂大，分室內外，可以容納5至6人。

Onsan wa ii teshi. Wafuku wa kenai . Dinner is best All is good servise

酒店有shuttle bus 可以安排接送去JR station. 附近亦都有巴士站，交通方便。酒店距離溫泉街都好近，不過溫泉街就唔係好多野行，好快就行完。

Hotel is old but facilities are still in good order. The Japanese traditional dinner and breakfast are taste good. Price is reasonable.