Staff were lovely

The hotel was ideally located for visiting a relative in the nearby hospital. The ground floor room was large, with a large comfortable bed, kitchenette and bathroom. There were tea and coffee making facilities and a fridge, hotplate and microwave. I enjoyed swimming pool and steam room and there was also a sauna and spa facilities. There was a garden and an outdoor seating area. As we were only staying over between hospital visits, we did not use the restaurant.

We booked a standard room and were given a disabled room which was right next to reception. It was therefore quite loud and there was minimal soundproofing. There was also patio furniture outside the window so we had noise from both sides. The wet room bathroom was pretty nasty. We showered after using the pool after checking in which meant the whole floor was wet and the bath mat was soaked through. There wasn’t a squeegee or anything to get rid of the water. We hoped it would drain but….it did not. The floor just remained wet for the rest of our stay. Wet feet anytime you needed to go into the bathroom which was really icky. No flip flops or slippers available. The ad said toiletries were included - this is actually only shower gel and hand wash, so I couldn’t wash my hair properly after using the pool. The room wasn’t that clean also - in need of a good dust. There was a dead spider on the window ledge that looked like it had been there for a while. We were only staying for 1 night fortunately, but any longer and we would have asked to move. I would have happily given this feedback to their reception in a kind manner at check out if they had asked how our stay was - however, no one did ask.

We would thoroughly recommend the Knights Hill Hotel and particularly enjoyed the Spa facilities, which were included with no extra charge.

Good

It was ok but the hotel is showing its age and in some areas needs some attention Breakfast at £16 booked or £18 on the day was just not worth it in our opinion. Granted if you wanted cornflakes or a fry up it was all there but outside of that the options were limited and average quality. Only coffee option was a jug of filter coffee We cancelled breakfast the second day We went to the spa and pool area but we were greeted with you will need to get your own towels as we have run out here!

We were disappointed to find that breakfast was not included in the price and so we had to pay an additional charge for breakfasts for our two night stay. The meal we had at the pub in the first night was mediocre at best. We ordered one of the 'specials' , which we thought would be good. It was a pie that had been microwaved and so instead of a crisp pastry crust was more like elastic.

Have stayed here a few times. Food at restaurants first class. Excellent leisure facilities.

Overall staff friendly and helpful. Room clean and gym/pool good. Major reason for selecting the hotel was that it was “dog friendly” however, while there was a dog friendly room (for a fee) the rest of the hotel is pretty much out of bounds with the exception of a tiled area in the adjacent pub where we could eat. No lounge area or similar we could make use of. While the hotel was nice overall the restrictions because of having a dog were quite limiting.

Room needs improvement. Floor creaked badly and carpet needs replacing. Ceiling damaged and needs repairing and repainting. Generally room tired and needs refurbishment. No toiletries, just a soap dispenser

Very expensive for what it was

Clean comfortable room. Excellent friendly staff

Easy parking and excellent breakfast. Really friendly staff as well

Asked for a top floor end of corridor room and thats what we were allocated good sized room with a balcony plenty parking even though it was a very bisy weekend with concerts at Sandringham Estate

There is nothing to recomend except the water pressure in the showers. Generalky the hotel is run down with uncomfortable beds and a musty neglected feel of under investment.

Very dusty , windows were hard to open and mattress definitely needs changing. Was in a disabled room but step was too big to get in shower. door to get in room was so heavy couldn’t even get in room or open from other side Then restaurant was closed the Sunday evening no explanation luckily have a pub on side but was looking forward to having a meal in restaurant

Overall is a good hotel, however room and especially bathroom needs refurbishment. In my room it was imposible to set the water temperature either was cold and then suddenly woter become very hot.

Hotel and staff lovely but due to a burst water main unable to use the Pool or Spa

We were disappointed with the standard of the room, it was basic and more like a room in some large franchise which catered for one night stays. Staff were courteous without being inviting and happy to have our custom. We did get a room that was appropriate for our needs, with a wet room and all the grab rails for support in the bathroom. The heated towel rail was turned off and we could not turn it on. As a last minute booking we were a little underwhelmed.

Decent hotel, great staff, good food options, great amenities, rooms were a bit dated / basic.