We booked our stay in the morning, around 8 AM. Arrived at 5ish at the location and was then informed (Via e-mail) that we needed to provide an additional $500 deposit which was to be paid directly to the owner and an additional $100 cleaning fee. Unfortunately, the Hotels.com was not able to reach the owner my phone he did not respond quickly by email. The email also noted that the owner required an additional rental application agreement, required that we download an app from the App Store, and then send everything directly to the owner. Do not book if you do not have 72 hours to complete all of their ticky tack requirements. I booked the room for four days, but because we were not be able to get into the unit, we had to get another hotel elsewhere. The owner refused to refund anything at all, even though we were not able to stay. Misleading booking with regard to fees and requirements. Poor response time. Not the deal you may think it is. Buyer beware.