フロントデスクのスタッフの方々が地域の案内やタクシーのアレンジなどを大変適切に且つ親切に行ってくださったお陰で、滞在期間中の移動や食事等を快適に行うことができました。

This a very old building and the room I stayed in has not been updating in decades, if ever. There is no AC and it was quite warm but there was a small fan that helped a bit. Bathroom was very outdated and it was hard to get a consistent temp to take a shower. Staff seemed to be very attentive. The ground floor lobby has been renovated and looks great. However, I never used the lobby or bar due to it smelling really and of body odor the entire time I was there. They either need to get some ventilation or use air freshener. Likewise, the elevator smelled like pot the entire time. It was the cheapest option in Watford but was still quite expensive based on the quality as well as options in central London. It is also sub par for Best Western chain. A bit of better management could address most of the issues and hopefully they will renovate the rooms..

Staff and breakfast were very good. The lobby area is nice and modern and gives a great first impression however the rooms are dated and in need of a makeover. The bathroom in particular was very disappointing. And at one point there was water coming in through the bathroom ceiling. I called reception and someone come up and advised they had told the room above. Didn't seem surprised that this was happening said it was just overflow.

I could hear everything from the room next to me

Would not stay here again, there was someone’s T-shirt and a bottle of water left in our room from the previous person. No aircon and very hot.

Staff were very friendly and helpful. The little bar in reception and seating area is a nice facility.

Breakfast can be improved. There is limited breakfast and everyday it is same.

Straight away in corridors floors and walls were filthy even in the lift. Our room was worse- clumps of dust in the bath tub, dirty handprints and food and drink splattered on the walls, doors, floors and surfaces. Thick dust everywhere including the fan in 32degree weather… hairs in the bed and more. Not normally one to complain but I felt it had not be cleaned from previous stay so I went to show the front desk pictures of the room and we got “upgraded” to an executive suite. This room was just bigger with a sofa but I would not call it an upgrade- floor had not been hoovered there was an even thicker layer of dust on everything including the fan again, the limescale and dirty around the bath, sink and walls was disgusting. Even the bin had not been emptied. Front desk asked how the new room was and I showed them pictures and explained I’m still not happy it is dirty and I have no where else to stay for the night as it was 9pm and not from the area. They had nothing to say, until I started to walk to the bar and both team on shift started talking about us and how we are a problem not their cleaning. Staff did not want to speak to us for rest of our stay. Emailed to complain and even with photos attached from both rooms its just not up to my “expectations” and it’s not their poor cleaning standards to blame… Been offered 30% off my next stay. What a joke will not be staying somewhere that let their rooms fester and treat guests this way again.

Booking said free parking but no free parking WiFi was not working No sound proof at all - not a able to get a wing of sleep -every activity of the next room can be heard from flushing to walking in the hall way - I checked out traumatised- I would not recommend anyone to stay in room number 211

Treated like a VIP .Turin the Duty Manager allocated me an Accessibility Room which was spacious clean.Bed exrremely comfortable

No sound insulation between rooms (could hear conversations from rooms on both sides), plus a poorly fitted interconnecting door between rooms made sound insulation even worse. It didn't help that the occupant next door was taking loud calls in the early hours, going out then returning to the room (make your own conclusions as to why he might have been doing that...)

Excellent venue. Polite staff. Parking space really made the trip worthwhile.

Had to leave before i got to my room as another guest in reception racially abused me whilst cbecking in unfortunately, so went to thw Village hotel. Very nice

Room was hot due to no air con.. however they did provide a fan which I kept on all night, so was adequate!

Where do I start, its filthy. No one cleaned my room, no new towel. This place is a hole and I’ll never stay in a Beat Westren again. Reception staff are horrible. They took a security deposit?

great stay

Great little place to stay

Welcoming open plan reception area, friendly, helpful staff. Central location.

Usual stay here.

Very noisy from 11pm and then again 6am - checked out early as could not sleep.