Review: Worse Than Before – Avoid
Second stay after being promised improvement — it was worse.
Concierge was unhelpful and disorganised. Told there was valet, but there’s no real on-site parking — ended up wasting 30 minutes finding a space myself.
Staff presentation was poor (one concierge visibly dishevelled and stained shirt).
Room was unacceptable:
No TV, no internet, no working phone
Dirty towels
Basic items missing
Reported issues — nothing fixed.
Overall, service was appalling. Won’t return.