The staff we met were bored and not overly helpful or friendly. There was no coffee in the morning, just messy remains. Nothing in the room to make tea or coffee. The whole experience was a sad Spartan affair. It's a shame because it's a fantastic site, USS Midway, Little Italy, airport and interstate all nearby. All it needs to make it a great place is a few pictures in the rooms, a few more plants and some enthusiasm.