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The facilities are great, although they do charge extra to use them. Staff are terrible though, not helpful at all.
Adam
4.0
/10
16週間前にレビューしました
Hotels.com verified review
Room was tired, dirty and generally not in good order. Booked this hotel solely so i could use the pool after a long day on the road with work. Arrived to be advised it wasnt included and they wanted £14 for me have a swim. I had a matress cover that was too small squeezed over my bed making it bend up and become all out of shape ....wont be returning!!
続きを読む
Kerry
4.0
/10
16週間前にレビューしました
Hotels.com verified review
Hairs in the food at breakfast.
Fire alarm in middle of night. No communication from staff at all, we had to go find someone to ask if safe to go back to room.
Staff generally unhelpful
Thomas
パートナーと 一緒に
10.0
/10
17週間前にレビューしました
Expedia Group verified review
What a great find. Cave Castle is a lovely hotel and the staff are amazing. I contacted the hotel a few days before with some requests regarding my wife as she has mobility issues. One was for the room to be on the ground floor or close to the lift and the other was for extra pillows as my wife has to sleep upright.
When we arrived the staff on reception pulled out our check0in notes and informed us that everything was set up as per our request.
The staff are warm and friendly as well as helpful. If you want a base for exploring this part of Yorkshire come here and you won't be dissapointed.
続きを読む
Sam
8.0
/10
18週間前にレビューしました
Hotels.com verified review
Beautiful scenery, and rooms were well presented. Couldn’t try the food, due to limited menu at the Courtyard bistro. But overall experience was good. Would be visiting again.
Jane
4.0
/10
18週間前にレビューしました
Hotels.com verified review
The staff on reception awful and unhelpful towards my disabilty .didnt offer any assistance into and within the building. Other guests helped me.
The room was beautiful, but no emergency call system And no telephone in the room.it was the furthest room from reception and had to go.outside to get to it.
Access to fhe block was ramped but too steep a gradient to get in independently.
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Danny
レジャー 家族旅行
10.0
/10
18週間前にレビューしました
Expedia Group verified review
Good all round visit
Russell
出張
8.0
/10
20週間前にレビューしました
Hotels.com verified review
Nice spacious room, very clean and warm
Shower was OK.
Bed was comfy and big
Ben
出張
6.0
/10
20週間前にレビューしました
Hotels.com verified review
Very old room small tv in need of update. £14 to use health facility very expensive. Breakfast a extra £14.
Alison
友人&家族 友人と 一緒に
10.0
/10
20週間前にレビューしました
Hotels.com verified review
Yes room was very clean ,warm and well stocked with everything we needed .
Kerryann
友人&家族 家族旅行
6.0
/10
20週間前にレビューしました
Hotels.com verified review
Beautiful place from the outside, lovely space. Inside was dark but i liked it, some bits need modernisation, taps in room struggled to flow with the pressure being low. Pool area was nice and quiet and sauna was good. Breakfast was nice. Biggest downfall waswas music going on till 1am so i could ot sleep at all
Tim
出張
6.0
/10
21週間前にレビューしました
Expedia Group verified review
Gym an extra £14 seems steep. Most hotels offer gym facilities at no extra cost
Darren
出張 パートナーと 一緒に
10.0
/10
22週間前にレビューしました
Hotels.com verified review
Excellent stay. Staff friendly and helpful.
Louise
レジャー
4.0
/10
22週間前にレビューしました
Expedia Group verified review
The room was very tired looking.
There was no hot water to have a shower
Badly in need of a refurb.
On check in asked to pay again, not particularly a friendly welcome.
Aimi
出張
10.0
/10
23週間前にレビューしました
Expedia Group verified review
Perfect location a lovely stay
John
出張 家族旅行
10.0
/10
23週間前にレビューしました
Expedia Group verified review
Super stay as usual. Rooms immaculate and ultra clean. Gym great. Staff always smiling and happy to help. Check in easy and pleasant. Super food and great choice.
Ekaterina
10.0
/10
23週間前にレビューしました
Expedia Group verified review
Very pleased with my stay, the Gentleman at the reception was extremely welcoming - shame I didn't ask his name, but he was very kind and helpful, even though I arrived at midnight he gave me all the information about the hotel and showed me where my room was. He also stayed for another couple of minutes to make sure my card key is working and I'm in the room, safe and sound. Thank you!