My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

For a midweek night away or to be fair anytime away you can’t go wrong with Derby Manor. The rooms are excellent tidy and cleaned. The staff go over and above to ensure you have a wonderful stay. The breakfast caters for all dietary requirements so you will not go hungry. Would I go back again In. Heartbeat.

Very clean and extremely quiet rooms. Didn’t realise so many guests until breakfast. Very spacious and comfortable.

Warm welcome only down side is no restaurant for evening meal

Excellent as always. A nice haven in Bournemouth. Lovely people that run things the right way. Thankyou.

Breakfast was delicious, easy parking, there’s also an overflow parking on the other side of the road (sister hotel). We stayed in York, room was clean, enjoyed the jacuzzi, however the mattress needs an upgrade. Overall great stay!

Excellent accommodation.

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Fabulous room and hotel. Would highly recommend

Very little parking so be early. But there's on street parking nearby but keep the rules. Very friendly staff.

This was my third stay. Parking is great, the staff are lovely and i love the decor and size of the rooms. It's my go to for when I'm working in the area. As it's adult only, you'd like to think adults would be considerate of other guests and on previous visits this has been true. Unfortunately, at no fault to the hotel owner, the guest in the room above me appeared to have a hearing issue and had the tv volume up very high. After about 11 pm on the first night they kindly turned the volume down to a mere undistinguishable 'noise' that could be heard all night - but it was bearable. Alas, on the second night they turned the tv on at around 2am to a delightful volume of my being able to hear every word. I gleefully listened to this until my alarm went off at 7.30am when they then decided to turn it off and from the noise of their snores, enjoy their own peaceful sleep. Delightful! So, whilst i highly recommend this gorgeous place, just make sure if you have a room downstairs, that you request for any guests in the room above to have passed all hearing tests without the requirement of an aid, and have some common consideration of other guests!

Did not visit the bar

Nice clean room, bathroom sink was a bit yellow ish though. Our room was also located in the annex entrance side so I was up until 4am because of the in and out banging of the door, so when the door closes it feeds back to our room door. The floor boards upstairs were creaking like the whole floor was about to fall on you, and the walls are so thin that I can hear them talking upstairs. It was easily the most horrible experience I had in a hotel for a while considering the entire property’s interior was immaculate.

Clean room and very nicely decorated. Friendly staff at reception who were very helpful

Clean, modern and comfortable. This place is a gem

All of the above

I really liked how the hotel was presented, it was a pleasure to see lovely gardens and such a stylish interior. Every room was really like a room from an interior designers catalogue so thoughtfully decorated we had the extra bonus of seeing it decorated for Christmas. The lounge was really nice with complimentary hot drinks and cookies. Wonderful hotel not far from the town and beach.

Parking was good, the bathroom radiator didn’t work so the bathroom was a bit chilly ,it woukd have been better if the bar had some 0 alcoholic beverages to offer, and some ground decaf coffee. apart from that every thing was good

Beautiful place. Peaceful. Near Biscombe and Bournemouth. Delicious breakfast.

Mooie grote ( en schone) kamer en waanzinnige badkamer. Alles prima geregeld.