The room was ok. Clean and rather spacious. Friendly front. But terrible management especially for house keep. On arrival, we requested for early check in, but given room only after 7pm. We stayed there for a week, but the room was not made up twice. Could live with that for nomal hotel, but apparently this hotel claim themselves as lux 5star. Probablly won't come back / recommend.

従業員がとてもフレンドリーで親切。特にベルスタッフは皆感じが良かった。以前、イーストロンドンに住んでいたので、あのあたりの地理感覚があれば申し分のないロケーション。

ﾛﾝﾄﾞﾝに滞在するため利用させて頂きました。都心なのに駐車場有りということで選びました。いざ行ってみると駐車場が分からず焦りましたが、片言の英語で聞いたらスタッフの方が教えくれました。

Nice and kind people, pretty clean, quiet, and comfortable. The minus points were that I needed the power outlet on the business desk. My case of AC outlet adapter was lost during the house cleaning.

すこし割高？

連泊中、バスローブや歯ブラシ等の補充が切れがち。 スタッフの対応は終始とても良かった。 部屋の広さも充分、ベッドはとてもここちよかった。シャワーの水圧は物足りない。 忘れ物の管理がずさんな印象。チェックアウト後すぐに気づき、4時間後にホテルへ戻って部屋を確認するよう頼んだところ、「ない」との回答に驚いた。

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Wery good

Chambre spacieuse avec vue très agréable La literie est confortable Le personnel est au top Le spa bien équipé c’est un plus pour ce détendre

Yes

This hotel was very nice! It was well located in a nice area with a lot of restaurants and bars. There is a bus stop right in front of the hotel and an underground station is also a 10 minute walk away. The room was very spacious and clean! I highly recommend staying there!

Gut

Utrolig søde og hjælpsomt personal.

Hotel hermoso, personal muy amable

We were told our rooms wouldn’t be ready til 6 pm regardless of the 3 pm check in . Then after saying this is unacceptable one of our rooms was a wheelchair accessible room which wasn’t what was booked . The breakfast was not 5 star standard … coffee was terrible and breakfast selection very limited .

Unfortunately there was a lot of room for improvement, which was disappointing as we’d booked four nights to celebrate two special birthdays just before Christmas. We chose the hotel for the spa, but it was underwhelming. Seating around the pool was very limited and awkwardly placed so you had to move your feet to let people walk by, the loungers (if any available) showed signs of mould, and the steam room smelt musty which was very off putting. The pool itself was ok, though a sharp missing tile on the steps was concerning and the shoulder massage jet didn’t work. The room was acceptable but tired. The shower shelf was broken so toiletries slid off when wet, the towel rail thermostat constantly clicked, and the makeup mirror was impractically low so you’d need a chair to actually use it. Flickering bedroom lights and limited working TV channels were also frustrating. For the price, the lack of a coffee machine (only basic Nescafé sachets) felt poor value. Housekeeping was inconsistent — milk wasn’t always replenished and on some days the bed wasn’t properly made. We didn’t try the breakfast or bars based on our experience of the other facilities. Overall, we would have been better off booking a Premier Inn and paying separately for a decent spa day elsewhere.

We had a lovely stay here. We arrived early and hoped to drop our bags in and then come later to check in but Jas offered us a complimentary early check in. The hotel was very clean and tidy, staff helpful and welcoming and it was so quiet! We’ve stayed in London a number of times in various locations and this was one of the largest rooms we’ve stayed in and both quiet in terms of traffic noise and generally on the hotel. This was a lovely surprise when we had visited the weekend before Xmas. The pool and spa facilities were a nice extra to have which we used. Loved that the room had a little fridge which was helpful as we much prefer to buy proper milk for tea and coffee and so this was handy. Thanks for a lovely stay, would recommend. Didn’t have time to use the bowling, cinema or bar/restaurant.

Lovely place to stay, all the staff is super nice and the pool and sauna are amazing!

Room was clean but not exceptional. Smaller details not cleaned. Things on the bathroom not put up straight on the walls (toilet roll holder). Cosmetic holder in corner is shower not secure. Makeup mirror far too low for any average height person.

Great stay