The room was ok. Clean and rather spacious. Friendly front. But terrible management especially for house keep. On arrival, we requested for early check in, but given room only after 7pm. We stayed there for a week, but the room was not made up twice. Could live with that for nomal hotel, but apparently this hotel claim themselves as lux 5star. Probablly won't come back / recommend.

従業員がとてもフレンドリーで親切。特にベルスタッフは皆感じが良かった。以前、イーストロンドンに住んでいたので、あのあたりの地理感覚があれば申し分のないロケーション。

ﾛﾝﾄﾞﾝに滞在するため利用させて頂きました。都心なのに駐車場有りということで選びました。いざ行ってみると駐車場が分からず焦りましたが、片言の英語で聞いたらスタッフの方が教えくれました。

Nice and kind people, pretty clean, quiet, and comfortable. The minus points were that I needed the power outlet on the business desk. My case of AC outlet adapter was lost during the house cleaning.

すこし割高？

連泊中、バスローブや歯ブラシ等の補充が切れがち。 スタッフの対応は終始とても良かった。 部屋の広さも充分、ベッドはとてもここちよかった。シャワーの水圧は物足りない。 忘れ物の管理がずさんな印象。チェックアウト後すぐに気づき、4時間後にホテルへ戻って部屋を確認するよう頼んだところ、「ない」との回答に驚いた。

Friendly staff, very clean everywhere, comfortable bed and blackout curtains - everything I needed!

Nice hotel

I booked a room as time away with my GF, with her not knowing i was going to propose. I didnt get to go spa, and enjoy that part of the hotel. But i did see it. I would also love to say thank you to all staff whom worked at the hotel, especially Dominique. She was just amazing. Thank you again Dominique.

Breakfast was a buffet. Prefer to be cooked fresh.

Very nice hotel close to amenities and about 10 minute walk to the tube. Room was nice, decent city view; though the toilet seat was wet when we arrive… assumed it was cleaning product and wiped it off. Staff were friendly and helpful, supply an iron and ironing board on request. The bed in our room was two mattresses pushed together, which meant uncomfortable sleeping together in the middle. Otherwise, I was happy with the place. The hotel has lots of facilities available so make sure you plan in advance if you want to make use of them. The rooftop terrace was great and had some fantastic city views also.

Zimmer war eigentlich sauber, aber einfach gebraucht. Viele Flecken auf dem Teppich, Oberflächen waren sehr benutzt resp. Kaputt. Vielleicht war es auch nur beim Familienzimmer so, aber es war schon nicht schön. Es hatte sogar einen Nagel der beim Teppichabschluss heraus gewchaut hatte. Unsere kleinste Tochter ist darauf gestanden und hat auaua gesagt, musste der Hausdienst kommen und diesen Nagel im Boden entfernen. Das Personal war stehts immer sehr freundlich, hilfsbereit und zuvorkommend. Frühstück war auch gut.

Very professional and courteous upon check in. Pleasantly surprised by a room call after some time in the room to enquire if any extras were needed. Didn’t find time to check the spa or other amenities of the hotel. Throughout was pristine and staff very accommodating. Exceptional hotel.

Nice hotel!

Lovely hotel

Lovely stay for my husbands 40th birthday

next time

Firstly, I would not agree this is a 'luxury 5*' hotel. The building is beautiful with lots of history but, and I can only speak for the rooms we had (505 and 117) they had no warmness or luxury feel at all. in fact, quite baren. No wall art, no home furnishings apart from the very basics. We had a third twin room room booked for our young adult kids; they were provided with a double and the manager was not happy about having to move them, in fact she was miserable. The receptionist, who was very friendly, appeared embarrassed by her behaviour. The bar staff could not speak hardly any English so that was a struggle. Air con had a mind of it's own and didn't want to stay on low or above the minimum fan which made the room extremely uncomfortable to sleep in. We wouldn't stay again.

Started off okay with announcement that we had a room upgrade, but went downhill from there. Room was large, but had a loud audible buzzing sound, especially when in bed. We thought it might have been from the nearby club, but it never stopped. Bathroom had a TV and a bath!, but you couldn’t change the channel. Most of the main TV channels didn’t work. Room had a kettle, but the coffee was poor. For the level that the room was pitched at, would have expected a coffee pod machine. Free Internet was slow. The worst bit was the breakfast, terrible for the additional £24 price , was below travelodge quality and the toaster set off the fire alarm (even though it was illegally taped up). Go round the corner to the breakfast club, might work out the same price, but you’ll come away stuffed and smiling. Residents bar was shut in the evening for a private function on Saturday night. Won’t be going back, plenty of other decent local oltions like the art hotel round the corner.

Room comfortable and clean, albeit a little dark. Front desk team a little aloof. In general the staff were not that friendly or helpful, especially in comparison to hotels of same level in same surrounding area. Hotel in great location, within walking distance to everything (train, markets, restaurants etc). I wouldn't & didn't choose to stay here on my return to Shoreditch.