Tout

The hotel needs updates. Many things were out of order for either all or part of our stay. There is only one ice machine in the hotel and it wasn’t working. A luggage lift is required to access the floors with wheeled luggage or a luggage cart but it was finicky and did not work when we arrived. Our shower drain was not working and we had to have it fixed. The coffee pot in our room did not work. The cleanliness was slightly below average. The pool area was nice but the pool deck was extremely slippery. The lifeguards also enforced “rules” on patrons speaking languages other than French but did not correct improper behavior by several groups of pre-teens speaking French. The parking situation was also well below average. The parking lot was not properly cleared and there was several inches of snow and ice everywhere. The room was small and a bit cramped, but it did have Murphy beds which we chose not to fold up. Overall the hotel met our needs but we are unlikely to stay there again.

Parfait pour une famille et enfants l’eau chaude dans la piscine et le spa

The amenties in the hotel were excellent , it is a bit dated and the main floor is a bit confusing first . I did find the room wasn’t cleaned great and even after a couple of days they never do much of a cleaning besides towels. Either way we will go back again !! Loved it for the kids.

Overall great experience for the kids. So much for them to do at all times. Worth the stay!

The pool, playground and scheduled activities were great for the family

Super

C’est un impicable

Le personnel est accueillant et les chambres sont propres et l'hôtel aussi.

room was clean upon arrival. staff was friendly, spoke English.

Friendly staff

Staff, amenities, room was clean. Food service was quick & affordable. You feel like you left for the south!

Great hotel and staff!

Everything

On a aimé notre séjour parce que l'hôtel a accompli toute notre attente piscine bain chaud et spectacle musical et animation

La chambre étais bien mais les enfants couraient dans le couloir matin et soir sans nous laisser dormir même lorsque l'agent de sécurité était présent à 23h il ne les avertissaient pas. Ce fut très désagréable bien qu'on s'attendait grandement à la présence d'enfants aucune action n'a été posé dans les couloirs ils couraient tout le temps autant tôt le matin que tard le soir

Room was clean. The staff were very welcoming. This is a hidden gem.

Oui tres bien

Clean room and good facilities

La chambre était bien propre. Plusieurs lampe ne fonctionnait pas par contre. Rien de majeur. Un super endroit pour les enfants. Bien situé dans Québec.