Worst hotel in the world

Very clean room nice treat left in our room on arrival, staff very friendly and helpful. Breakfast cooked to order and hotel very spacious very beautiful hotel. Enjoyed our time with you many thanks

Absolutely a gem! This place is 10/10! Spot on for everything. An unforgettable stay. I can’t wait to return.

Nice and clean rooms and very friendly staff.

The AC in our room did not work from the moment we checked in until we left. It was one of the hottest days of the year. We requested to be placed in another room, only to be told the hotel was full and nothing would be done. The staff and management did nothing to get it fixed. They gave us a fan and suggested it was our body heat that was causing the room not to cool. The manager asked us to sit at the bar for a few hours. We didn't want to sit at the bar. We only wanted to use the room we had paid for. We ate our dinner and returned to the room to find that nothing had been done. Since it was so late and finding a new hotel was difficult, we spent a long, hot night, trying to sleep in a pool of sweat. It was like sleeping in a tent outdoors. We clearly didn't get what we paid for and no genuine effort was made to provide any kind of accommodation. In short, this is a lovely hotel, but it is very poorly managed and there does not seem to be any real focus on customer service. Stay away.

Gorgeous decor, friendly staff, beautiful location, excellent food and comfy beds. Look forward to coming back. Special mention to Rita for whom nothing was too much to ask. Thank you

Lovely hotel with superb eclectic styling throughout. Powerful, hot shower, big TV and very comfy beds. Staff was very helpful and added two cots for us with extra bedding and towels for the little ones. High chairs, extra plates and cutlery provided for dinner and breakfast.

Excellent, the little arrival chocolates are Devine & a lovely touch. As is the welcome postcard. It’s these little things that make it a home from home, lovely beds, great food - nespresso machine & illy coffee. Pure class, highly recommend. I never give 5 stars, but here we are. Staff were superb on arrival, helped settle me in & made to feel welcome.

We stayed one night, we didn't eat or drink as we were going out to a party nearby, but the pub/restaurant looked nice and was quite busy. Despite how busy it was, the room was lovely and quiet and was nice and well presented with working air-conditioning. There were nice extra touches, like a heated towel rail, complimentary toiletries, tea, coffee, bottled water and nibbles plus a DAB radio. The bed was comfortable but sadly the double was only a 4'6" rather than the more usual 5' you find in the chain hotels, and since my husband is quite a broad, tall man it was really too small for us to sleep well. The ensuite shower room was lovely with high spec fixtures and fittings and the shower was excellent. There was plenty of free parking space too.

Lovely stay at this hotel

I know it's just been done up but there's not much not tp like at the Potters Heron. The staff are always super pleasant bordering on actually enjoying their jobs (I wish I was the same), food excellent although the menu could change monthly. Rooms, very clean but being a man who hates cushions, ditch them please :). It's a great place to eat and stay. Happy hour as well 5-7 weekdays. Not had breakfast yet but if its like the eveing meals then I can imagine its great.

We stayed at The Potters Heron recently and had a fantastic experience overall. The staff were excellent, really friendly, welcoming and helpful throughout our stay. The hotel itself is in a lovely location and has a really nice feel to it. It seems quite newly finished or recently updated, as the décor inside was very well done and gave the place a premium, comfortable feel. The food was really nice, and breakfast in particular was excellent. We ate in during our stay and were very impressed. The only slight downside was the size of the room. We booked for two adults and two children, and although the lovely staff brought in two pull-out beds for the children, this did make the room quite cramped. Considering the price paid for the room, which was fairly high, a little more space would have been ideal. That said, this was only a minor point in what was otherwise a really enjoyable stay. Great staff, lovely surroundings, excellent food and a very well-presented hotel. Overall, we had a fantastic stay and would happily recommend it.

Very friendly and accommodating staff. Recently refurbished bar, restaurant and rooms. Most powerful shower I’ve ever had! I had a lovely Sunday Roast whilst there too.

Recently renovated, every aspect of the property and design choices are exceptional. The dinner menu creations were inventive and delicious. However, our room No. 36 was without WiFi. (“Hotel WiFi not connected to internet.”) And you cannot adjust the room temperature using the thermostat. A+ regardless.

Great staff, super clean and quiet hotel - would recommend wholeheartedly

Great stay. The new deco is really pleasant. The rooms are very nice and hotel is sophisticated overall. Hope to be coming back soon!

Lovely room and restaurant facilities. Room was comfy and new. Food was very good and well priced. We would definitely stay again.

Amazing. Clean, recently renovated. Room was decorated to a very high standard. Food amazing. Staff friendly, smiley and helpful. Really, couldn't fault it.

Excellent hotel which was like the Tardis. Was nice to receive a room upgrade on arrival. Staff were all brilliant the food was very good both at dinner and breakfast. Would definitely return.