This is a typical Tourism Boom hotel: they know they can leave their rooms unmaintained, neglect maintenance, and hire the cheapest staff with no training, because the Tourism Boom will mean their location earns them a fortune anyway. You can leave the rooms falling apart, hire untrained staff who can't answer any questions about the area or even help with basic guest needs. Doesn't matter. The money will flow.
But those times are coming to an end, and it will be my distinct pleasure to watch dumps like this place go bankrupt.