とても綺麗な部屋で、落ち着けました。 ただ、窓枠が古く、一度開けた窓が閉められませんでした。治安の問題はないのでしょうが、少々不安な一夜を過ごしました。 その問題のやり取りも含め、管理業者の対応には不満です。問題が共有されておらず何度も不具合の写真を送れ、と要求してきたり、何もなかったかのように「楽しんでますか？」とのんきなメッセージを送ってきたり。 入室のインストラクションが不明瞭で、我々を含めて3組のゲストが「入室方法が分からない」と悩みました。わずか1時間のうちに3組続けて、です。 場所と建物は最高なので、ちょっと残念です。

シントラの中心にあり駅へは徒歩15分かからないしレガレイラ宮殿へも徒歩10分ほどで行ける とても親切なスタッフ。建物は古いが、掃除が行き届いていてとても快適。また泊まりたい

The room was lo-ceilinged but I was quite comfortable to stay there. The bath room was small but it was not big a problem. Most of the places where I wanted to go were near the accommodation, so it was really convenient to me.

私は鉄道駅から歩いて行きました。15分位です。 スーツケースの大きい方は大変かも。 シントラ宮殿からすぐですが急な坂を下ります。 チェックインの時、貴方はラッキーと言われましたが、凄く広いお部屋で一人ではもったいなかったです。 シントラ宮殿のすぐそばなので、レガレイラ宮殿にも歩いて行けました。 私は2泊しましたが、皆さんどうしてリスボンから日帰りなのか不思議。 とてもいい環境の所、宮殿巡りなしでも楽しめます。

Goold location with one minute walk to the old town center.. Spacious room with bed (2 semi-double) and sofa, a separated kitchen and bathroom. Semi-breackfast service inckuded with flesh bread, butter, jam, cheese. Luandry and ironing equipments available! Staff people very kind, providing us lots of advice and recommendation for food and visiting places, helping us to book a taxi to a nearby area. In total, it was a really great experience!

The room itself was really nice. Good amenities, good location, good price, good communication from the host. However, the AC unit was filled with black mold, making the entire room need to be continually aired out. This also didn't allow me to use AC at night, causing me to be cold every single night for four nights. Contacting the host about this was quick and easy, but they sent the wrong type of technician over, making the problem unresolved before I left. If this problem didn't exist, I'd easily give 5 stars, but this was an extremely smelly and uncomfortable stay.

Comfortable beds, great location, and easy check in process.

The hotel is located in a controlled area for non registered vehicles. So if you are taking Uber to and from this place, be sure to ask the hotel ahead of time for a “ entry code”. I wish the hotel would offer this information voluntarily. Without the code, our driver had to drop us off about a 10 min walk away and having to haul our luggage, it was not a fun way to begin our stay. The place is relatively good value. We particularly like the clean sheets and towels. The common laundry washer and dryer is a plus but was relatively busy during our stay.

What makes this accommodation a 4-star hotel is hard to justify. Yes, most of the listed amenities were officially there. However, some were seriously lacking. Firstly, the heater did not work. We had to troubleshoot ourselves with the help of office staff who could not resolve the technical issue. We had to cope with using the towel warmer to heat the whole unit for all 6 days we stayed there. Secondly, there are laundry facilities, only one washer and dryer. When we tried to use them, they were occupied and it appeared as though the staff was using them for their own purpose. Thirdly, officially there is parking offsite. Access to it is particularly difficult. Most streets are one-way. If one takes a wrong turn, one has to circle the mountain for 11 kilometers to return to the same place. Even disregarding this inconvenience, to reach the hotel to check in or out was an ordeal. The authorization code did not work. It took 3 different codes for access to be granted while cars lined up behind us. We witnessed others experience the same difficulty with the door access. Other minor inconveniences are too many to list. Why Expedia promotes this accommodation baffles us. We will not return there nor recommend it to anyone.

The QR code system doesn't work well when you're using a car, and often there isn't enough internet, so you don't have access to the historic center of Sintra and you can't enter the village where the house is located.

The apartment was great, very clean, great location! We also loved the amenities- free water and a storage room for luggage should you arrive early or want to stay later in Sintra. If I travel here again, I would stay again!

The room was spacious and full of light during daylight hours. The self-check in worked great and the lockers are a nice option. However, the room needs a thorough top to bottom cleaning and paint touch-up. Also, a few more coffee pods and a blanket would be great.

The room was great and the hotel staff was really nice. I would love to give them five stars but the situation getting to the hotel was such an inconvenience. If you’re taking a taxi or Uber transport from the airport, the only way that the driver can bring you up to the location with your luggage and bags is if you get a special QR code. Unfortunately, I was not able to get the QR code when I arrived even though I requested it and had to walk really far uphills with very heavy bags, causing injury to myself and damaging my bags. The Hotel did make sure to give me the QR code for my exit so that the driver could come to pick me up to take me to the airport so that did make it a little better also the issue with the codes. Sometimes they shut off so if you get in late, you have to call and get it reactivated but outside of this And honestly, even with this situation, it still didn’t make me not enjoy my stay here. The great thing also is that there is a number you can call or someone is available pretty much 24 seven to help right away all in all I’d say it was a great experience and I would stay here again, but I would definitely plan better to make sure that I didn’t have the same issue getting to the actual location from the airport

Room was in bad condition

They need to be more organized with communication between the guests and employees. Lock on our door didn't work, outside door lock failed as well. Outside door was wide open at night till it got fixed. Safety should be a main concern for guests. Room was great though.

Sintra is too difficult for parking/driving in ,I would recommend staying outside the area and taking ubers or taxis into Sintra

room is clean and spacious and as described on photo. Location is a bit tricky to find as there is twist and turn on the street. Parking is also tricky but we kind of knew it ahead of time.

The check in was stressful and unorganized. We were to receive an email with the codes we needed for the apartment which we did not get. Could not reach anyone. Thankfully a local person helped us. 90 minutes later they found our reservation and we were finally let in The apartment was nice and centrally located. Other than the check in we enjoyed our stay.

Space was lovely and clean wish we had more time to spend here

This appt was a nice central location with an amazing view of the castle.