It was a pleasant stay.. the room is spacious and sparkling clean.. my room was facing bukit larut view and it was beautiful..overall it was a awesome..there is a shopping mall xalled taiping mall next to the hotel but nothing much there.. you can find decent food surrounding the hotel area or you can choose to order from grabfood or foodpanda however their is a limited choice.. tmi ordered some food from room service and it was really xheap and super delicious.. I just had one incident where I booked for 2 nights however I was not able to enter my room on my 2nd day. this was due to my key card was accidentally programmed to 1 day only.. I had to go down to the reception and reactivate my key card.. however, the lady in duty didn't even apologize to me for the meistake.. she just reactivate my key card and that was it.. where was your hospitality, novotel??