Staff

Clean room ,nice staff very good value for your money

We had a nice overnight stay

The elevator was not working no one was around to help us access stairs. The check in was on opposite side of highway and no staff at the other location we were put in. Other guests had people in their rooms that could come eventually open the the side stairwell where our cards didn't work to gain access . The number we had to contact on our card pamphlet was a 1-80 for booking only and no person to help. We had to lug up all our stuff four flights in extreme heat warning, no ac in hallways. So yucky. We wete given 10% off at the restaurants for our stay which wasn't applied. The grounds and elevator, once working were very dirty and not cared for. Needless to say will not recommend or ever stay again.

Absolutely amazing stay will be coming back

Enjoyed the hospitality regarding pets as I felt welcomed and this isn’t always my experience traveling with a pet.

Lots of water damage in bathroom. Vacuuming upstairs in middle of the night

Room was fine.

The property is old and run down. Id rather stay at the Park A motel or the Travelodge.

A on night stopover while travelling. Mostly filled with workers it seems. Expedia booking gave us a boxed breakfast. Girl at desk said this is no longer available...she was polite for sure...option is discount at restaurant attached to hotel.

The Nova Inn is showing its age but for the price I think it does just fine. There is nothing remarkable about the property but it does the job. One thing that is great is how quiet I found my room that is right on the main east bound lanes of Hiway 16.

Great hotel with comfy beds. Staff is always friendly, polite and quick.

Room was a nice size. Only one coffee cup in the room for two guests, but had glass wine glasses. The restaurant was closed because of staffing issues. The front desk was helpful with any issues. Ice machine in main building was broken and had to go across the street(the highway)to the ice machine. Room was clean good sized fridge and had some plates and cutlery.

The stay was good. The trucks were loud. The room was great. The breakfast needs some improvement, but good. Thank you for a pleasant stay and accommodating for my blind husband..I'll make my family and friends are aware. 👍

My room was never cleaned!. Not my carpets, not the mirrors nor the walls. I got fresh towels, sure. But even the bathub had a ring, when I first got there! My toilet and shower walls where given the minimum. The front desk staff, all but one were either curt or utterly dismissive. The walls are like paper and I could hear every dog, child, argument or party to the wee hours of the morning. There was no place to park in the lot, so I parked in an alley or on the street. The provide "lunch" was a joke and wasn't even what I requested. I only selected Nova Inn as per Hotel.com's suggestion. It was dirty. It was lacking service. It was not a place to get a good night's rest. It was more a akin to a squat or a hostel. I _will not_ be hotelling here again. 1/5 stars.

The girls at the front desk are a delight. Very helpful

I like how close to Walmart it is, the parks, full kitchen, washer and dryer. The staff are all friendly. I dont like the dirtyness of the hallways, extremely dated furniture/blankets/carpeting, staff never activates the keys long enough, so i get locked out with my kids at very inconvenient times(however they do bring new keys over when asked), no clear breakfast menu or times, i assume the people in the suites have to dart across the highway to pickup a brown paper bag of generic hotel breakfast items then run back across with it with children. I called before my stay to confirm they had my reservation (last time i showed up, they already sold my room and I had to downgrade), a man answered and said "i cant check anything like that, my computer is down, busy doing its own thing, sorry" this sounds like the same system they had since i worked there in 2013 which had that problem, so i guess i understood, but maybe time for an upgrade. Overall still my favorite hotel in Edson because of the apartment style rooms.

Good value.

Room was clean and comfortable-no issues with anything. Front desk staff were friendly and helpful. I've stayed here many times.

The staff were nice but not overall friendly. The hotel was clean our door only opened 1/2 way unless you really pushed it. Doors to the bedroom of the suite did not close properly. The rooms were hot no a/c