The fire alarm is malfunctioning badly. Even in the middle of the night, we are woken up by a terrible noise. The showers are slow to get hot water, and the staff is not very helpful.

1人旅で安い宿なら満足出来るかと。 部屋が狭く下の階だったので少し圧迫感がありました。 目の前がスーパーなので飲み物や軽食を買うには便利でシェパードブッシュ駅も近いのでそこまで観光に不便ではないです！

ゲストサービスとして毎日ハウスキーピングがあると明記されているが、3日間の宿泊期間中、ハウスキーピングが一切行われなかった。使用済みのバスタオル、シーツ、マグカップも交換されなかったので、非常に不快だった。

部屋が汚い。清潔感がない。

Good value for money, Would want to stay there again

Staff unpleasant Rooms were not clean

Waschbecken nicht sauber, Boden nicht gesaugt, Wände fleckig

The reception staff was terrible. We had to ask for simple things, like extra pillows 3 times before anything happened. Also, the light in the bathroom flickered constantly or didn't turn on at all most of the time. They sent someone up once, but his solution only solved the problem until we turned the light off and on again. We had to use your phone torches to see.

The check-in person was friendly. But the cleanliness was.. Room looked on the surface clean, but wasn’t. There was STRAIGHT hair everywhere, i have afro/curly hair. Also, i saw the cleaning person put the CLEAN towels in the hallway on the floor where everyone walks with their outside shoes. I truly was paranoid in the room thinking it was cleaned or not. The shower was nice, but on the second day there was no water power & hot water.. that continued on the rest of my stay. If you want to stay I would recommend one dag MAX. Location is perfect, but sadly the cleanliness is nowhere to be found. All the rooms need a DEEP CLEAN, to get out the stains on the carpet, etc.

Shower was dirty and stained . Bed had a broken base Horrible customer service

Ok, did the job for the price. Bathroom in 1 room hadnt been cleaned and bed linen had stains.

My room was basically a glorified closet, which I didn't realize. The bed was really uncomfortable and lumpy, the service was essentially nonexistent. There was no air (but a giant fan) so I had to leave the windows cracked and I had a few bugs.They did replace my towel and take out my trash in-between days so that was nice. I would not recommend this place nor would I stay there again. The pictures are definitely deceiving.

For 2 nights it was ok

is close to transportation and Westfield shopping center. The room could be cleaner.

No food showing on pic breakfast 15min walk to park car ,

.

We checked in and checked out on the same day because of the room had no air conditioning and no fan and located underground. The room had a bad smell. I stayed for about an hour and I felt extremely sick due to my asthma attack. The pictures are not true to what they offer. I spoke to the staff and they asked me to talk with hotel.com for the refund. And I have requested for the refund from the hotel.com but it takes long time for them to contact to the staff. It’s about four days+, still need to wait for another 48hours to confirm with the hotel. I am not sure if we can get our money back.

My shower stopped working mid shower and water did not come back on until almost 10minutes later and it was luke warm water.

Good

It was cheap for one night, four of us stayed. The room was tidy but I wouldn't call it clean, carpet (which looked like an apprentice had fit it) and some of the furniture had some questionable marks on it. They've tried to make it look like an upmarket hotel but have come up short. The floorboards creaked, it was warm (a massive fan was provided), the place just felt like it needed a deep clean, the extractor fan in the bathroom was full of dust. It was OK for the price, we literally slept there and that was it, we wouldn't stay again.