I enjoyed staying there. Thank you !

I would uld choose to stay here again. The overall level of customer service was very poor. Staff appeared disengaged and uninterested, and even simple queries or requests were met with minimal effort or support. There was no sense of care or willingness to assist throughout my stay. The room itself was extremely basic and felt more like student accommodation than a hotel. The bed was small there were no conveniently accessible plug sockets for charging devices, and the walls were exceptionally thin. Noise was a significant issue. I was kept awake until after midnight by people outside smoking and talking below my room. When I eventually managed to sleep, I was woken at around 02:00 by extremely loud snoring from a neighbouring room, which sounded as though it was coming from inside my own room, this really scared me. At 03:00 I contacted reception to ask if earplugs were available, but the response was dismissive and unhelpful, with no attempt to offer any form of solution. As a result, I was unable to sleep and became very distressed. I left my room in tears during the early hours and passed through reception without any acknowledgement or offer of support from staff. Ultimately, I took a pillow and rested in my car at around 04:45. Upon becoming cold I returned to my room and managed to get back to sleep to be woken by a fire alarm. Sadly the lack of care from staff and the poor construction of the rooms and lack of sound proofing lead to the worst experience.

Despite being a large hotel it feels spacious and peaceful. Everywhere was clean, the breakfast was good, there is enough parking and the area feels safe

Beautiful hotel and location

Très bien

There was a problem with the room being the shower attachment then the noisy radiator. The duty staff quickly attended and moved and upgraded me to a much more comfortable room. Thank you

Bedroom was hot, the fan provided was inadequate.

Lovely room in scenic setting. Excellent breakfast options and bar menu. Helpful , friendly staff. Parking mostly available but nearby spaces too.

Room was clean and comfortable, free parking was included and it was a perfect location for university facilities.

Free parking....very good. Room clean, lovely internal layout. Lovely big bed. Breakfast....lots to choose from

Breakfast was average. Great hotel and great location.

Good service and fast checkin,

Staff was very good and practical in their approach. I liked the use of WhatsApp.

Great hotel very handy for the Uni, central Notts and Beeston.

Staff-Angelika was very helpful n caring . when the restaurant was closed early due to staff shortages. She was able to open for me to buy drinks. Stayed in superior room- Room was clean, spacious and well equipped. My son was happy could move around the mounted TV any angle he wanted to play his games. Hotel was close to my daughter’s uni accommodation. Will stay here again. Blessings

Wonderful facilities and food was very good, room was well sized and clean.

Room was clean and a good size for 1 person. Good choice for breakfast and liked that there was a separate toaster for Gluten Free if needed. Didn't use any of the other facilities as only there overnight

The pizzas really let the quality of the stay down

Everything about the hotel was excellent except the WiFi. If your room is not near the router, WiFi is non-existent. This also means the television could not access any but the routine channels.

Staff very helpful and informative room lovely warm and clean comfortable bed fresh towels plenty of hot water