チェックイン時に鍵は何個必要か？と聞かれ2個と言ったが、１個しか出てこなかった。２個と言ったでしょって言って２個くれた。何のために聞いたのか？ 部屋はエアコンが効きすぎていて寒すぎた。夏でもないのに何故こんなことしてるのか？　電源を消して部屋を出た部屋を出たら自動的に電源が入る仕組みになっていた。あり得ない。温度調整もできなかった。　TVのリモコンも使い方の説明が間違っていて、改訂されていなかった。朝食と夕食のビュッフェはインド飯のみで、冷めていた。

FLTの都合で夜中Check-Outしたが、Hotelの食堂で 食べた夕食分の感情が間に合わず、翌朝その分を 当方のCardの追加分として精算するよう　Frontで話した。 ところが夜中に食堂の人間が当方のPartnerの部屋に押しかけてきてひと悶着あり。 翌日の午後まで続いた！と聞いている。もうここへは行く機会は無し。

スタッフのホスピタリティが素晴らしく、安心してまた大変心地よく過ごすことができました。

We recently stayed at JW Marriott Kolkata to celebrate my husband’s birthday, and it was one of the most amazing and comfortable hotel stays we’ve ever had. From the moment we arrived, everything was exceptional. The hotel was spotlessly clean, the food was absolutely delicious, and the housekeeping team was friendly, professional, and attentive to every detail. A very special mention goes to Shreya from Guest Relations. She went above and beyond to ensure all our needs were taken care of throughout our stay. She truly is comfortable and memorable ensuring every personal request was handled with genuine care and professionalism. We’d also like to sincerely thank Atoshi from Guest Relations, who looked after us with such warmth and kindness that which made I feel very cared for. Shreya and Atoshi delivered the kind of luxurious, five-star hospitality that makes JW Marriott stand out. Their dedication, attention to detail, and genuine care made our celebration even more special. A heartfelt thank you to the entire team at JW Marriott Kolkata for making my husband’s birthday so memorable. We can’t wait to return and create many more happy memories with you. See you again soon!

Awesome hotel with wonderful staff and amazing amenities.

Frondesk and restaurant people are super judgemental. You will only greeted if you are dressed as per their standard. Special attention is given to foreigners while indians are generally disregarded and disrespected. House cleaning were super nice but ladies opening the gate are super judgemental about you and your looks. I would never recommend anyone to stay there. Also loud music till 2 or 3 am is very common. You just can’t sleep after an exhausting day because dj is continuously playing music .

I recently stayed at the JW Marriott Hotel Kolkata during my business trip to India, and it was one of the best hotel experiences I’ve ever had. I travel a lot for work and rarely write reviews, but the staff at this property truly deserve appreciation. From the moment I walked in, I was greeted with such a warm welcome. The check-in process felt like a first-class experience. A special thank you to Sayani from the front office, who made me feel so comfortable after a long and exhausting day of meetings. I was extremely tired, but the way she planned my evening completely changed my day. I was able to relax, recharge, and return feeling full of energy again. She arranged a foot massage and a relaxing spa treatment for me, and it turned out to be one of the best spa experiences I’ve had. Preeti at the spa was also wonderful and made the experience even more special. The hospitality, care, and professionalism of the entire team were outstanding. Thank you to everyone at JW Marriott Kolkata for making my stay so memorable.

Very nice and spacious rooms, with all facilities. Had a wonderful stay

Excellant stay

I booked for a Dinner inclusive room, however could not avail as I reached at 10:40pm and its only valid till 10:30pm. These terms and conditions should be mentioned upfront. Secondly, the all day dining option is only available till 11pm, that too in a 5 star hotel. I have never seen anything like this ever.

My family and I stayed at JW Marriott Kolkata last weekend. We had the most luxurious stay. The staff were extremely friendly and welcoming. The rooms were very clean and comfortable. But the food was the highlight for us … it was simply divine. Big thanks to Arvind Singh (operations manager at JW Kitchen) for organising the restaurant so incredibly well. Excellent quality food and amazing service! Huge shoutout and gratitude Souvik and Bishal for serving us with the utmost hospitality and care. Souvik really went over and beyond to make us feel welcome and help us find preparations suitable to our pure veg dietary requirements. Souvik really excelled in his service. Thank you Souvik! Also thanks to Shreya at guest relations for her friendly and smooth checkin. I really appreciated her hospitality alot. We will certainly be back and encourage all travellers with young families to stay at JW Marriott Kolkata where you get the most wonderful 5 star stay!

Great

Perfect!

The staff was courteous. The

Pillows were horrible to sleep on. Noise from the next door room kept me from sleeping, when I complained about it at 2am to the front desk the noise stopped! Also, in the shower the next morning I slipped, lucky I am still young enough to get up, however there's no phone for emergency in the bathroom. I did hurt myself, I will add.i don't think I will be staying here again.unfortunately.

Attentive staff were everywhere, service was excellent, food wonderful, room very good….an all round great experience…..thoroughly recommend this hotel.

Yes

Allt var topp!

Amazing hotel, breakfast was lovely, staff are friendly, spa treatments were excellent only thing I would improve is the pool which should be heated. Thanks for a great stay x

Chnmoy did great job in room cleaning. Reception and restaurant staff were amazing. Chef did up delicious glass noodles twice. Thank you