Great staff, beautiful views, comfortable beds, quiet rooms

Staff: Fastantic and attentive. Only reason we stayed after seeing the bait and switch we walked into. Property: Absolute disrepair and needs a complete makeover. (I have plenty of pictures should this property owner tries and deny it). Not sure if it was the discoloration of the pools (yellow tint) or just dirty water, but we didn't get in once. Even though the staff was nice enough to clean our personal pool for us. Room: Needed to be cleaned which the staff did right away. Again, everything is in disrepair. Door handle to balcony was loose (staff fixed). There are no window screens of any kind of mosquito nets so prepare. Out bathroom window was broken and never shut so we needed to keep the bathroom door shut to keep mosquitos out. Smart TV works, AC works. Our bed was very soft. Old mattress with egg crate foam cover. Nice sheets and pillows! Pictures MUST have been taken years ago as they do not match. Aerial view is from so long ago that there was no neighbors to the right. Bike racks filled with bikes. Not there. Day beds missing covers and curtains from site pictures. Location: About 10 min off main highway in an easy dirt road. Close to Tulum. Not much going on around the property but other mediocre hotels. Food, diner quality at best. Beach, rocky. Need to know how to swim in rocks. Need swim shoes. Views were very nice, but they're nice everywhere in Tulum so stay somewhere else. The price is cheap for a reason. Not sure how this property gets the reviews

The staff was very friendly & helpful! The pools are a great feature but NOTHING compares to the view of the beach, rolling waves, and the relaxing atmosphere.

Hermoso lugar y tranquilidad

O hotel passa por alguns reparos necessários. Manutenção prevetiva e algumas atusalizações. No geral, muito bom hotel. Só não há preia propícia para banho (pedras e corais). Nem em frente nem tão perto. É necessário uma boa caminhada para tomar banho de mar. Esse é talvez o ponto mais negativo do hotel

It was okay.. well maintained..

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La habitación la cama estaba muy grande y comoda y el personal fue muy atento sobre todo la Sra. Rumina me daba agua

The place was beautiful, simple and clean. The direct ocean view was breathtaking. The staff was great. The room was spacious and clean. It could definitely get an update with some minor things. The only thing to note is that to get there the road is pretty bad, it’s not the hotels fault but a heads up would be nice. The pool could be cleaner and the beach there and around was full of trash and it was heartbreaking.

Buen servicio, la atención es excelente y el hotel en general es bonito y cómodo para pasar un buen rato.

Road is really rough took a very long time to navigate tb potholes

Un buen servicio

Staff was awesome!

What a great spot to stay, we needed a night to stay jacuzzi was not working the road getting there was not the most pleasant ride, but all the personnel that were there that night were wonderful and attentive to our needs. Will definitely be staying here another time in the near future.

Beautiful place, the manager is so nice, but one thing about this place they will charge you for using the towels if they get dirty and it’s so expensive.

El mantenimiento del hotel no esta bien, que hayan pintado la madera de barniz cafe tan horrible de dio en la torre, asi como pintar el cemento pulido.

Tomé el desayuno incluido, continental

Very nice place, very friendly staff, clean rooms

We liked everything about this place. It was beyond beautiful

Wonderful staff! The hostess was friendly, informative, and pleasant.