The website and reviews are completely different then when I stayed there. The bedding, sheets, towels, robes, everything had stains on it. The building is really run down, structural damage, cracks in the walls. The bathroom shower is gross. It flooded water was running out the shower into where the toilet is. The beach is completely useless so many rocks no where to sit and relax. I cant tell you when the water has ever been changed in any of the pools they have. Especially the ones in the room on the balcony. Also a place where you cant sit and relax. Everything needs a complete overhaul and make over. The restaurant was okay, the food I had the first time was good. The second time I got sick and threw my guts up. The silverwear they give you is dirty. I used my hands and only had the tacos. Last but not least the road to get to the hotel is terrible potholes every where and goodluck getting a driver to pick you up or drop you off if you dont get a private driver like I did. My experience was terrible and I would never stay there again.

My room was right in the beach with a pool and hot tub on my balcony. It was a great room for the price. The staff were friendly and helpful too!

Horrible. This property is in disrepair and needs some major maintenance. The place smelled of CAT piss. Cats all over the property. Broken hand rails. Glass wall panels separating the property next door broken. Sliding glass door broken. The entire property was dirty and needs a paint job. From the moment we stepped into our room our eyes started burning. We told the property manager that we could not stay the night in these conditions.

Unfortunately I cannot say the value of this place is accurate. The view is fantastic and restaurant staff were great, however I did not feel super safe/comfortable. My parter getting shocked when he turned the light on, to having to strain and twist to get out of the room to the back because of the room planning, the slippery floors in the bathroom and the raised deck boards causing many people to trip. The shower wasn’t clean and the design with wooden floor was smelly. This place could be great with a lot of maintenance and rethinking some original design choices to make clean and more accessible.

Algunas partes de las habitaciones y el hotel en genera se ven deterioradas, algo normal al estar a pie de playa, el servicio y la atención por parte del staff fue excelente

Beautiful location, private but close enough to enjoy downtown Tulum. Would definitely stay here again!

We loved everything about our stay at O’Tulum! Waking up everyday to sunshine, lovely ocean breezes, a dip in my own personal pool - priceless! The staff is super welcoming and friendly!!! We’ll definitely be back 😍

Estadía agradable; hermosa vista frente mar, cercano a sitios de interés.

Want to get hotel catfished then book here! I’m sure at one time this place was a 4star hotel, but that was prob 15+ yrs ago when they originally took the hotel photos. I paid for the master suite (which I did not get), the room door could be opened with any key and even a coin (trust me I have videos!) The beach and surrounding areas was heavily covered in trash and heavy seaweed. I understand not all hotels clean the seaweed but at least attempt to clean the trash and love the ocean smh. Don’t let them fool you when they say all the beaches are like that, they are NOT! The bed in the room was probably the best thing about the place, and the breakfast was a joke (good thing I don’t really eat breakfast). The staff was informative and mostly nice, with hints of sarcasm I didn’t appreciate. Long story short don’t stay at any of the hotels in the Tankah neighborhood, unless it’s the Cielo Maya.

The ocean front room has beautiful views!

Food at the restaurant was amazing! And the staff are the sweetest people. Great stay for us.

Excelente lugar para descansar con muy buena comida.

Room was spotless and the ocean view INCOMPARABLE! Comfy bed and linens and a sharp modern washroom area. Small kitchen-y area with a fridge to stash your snacks and drinks. The food at the restaurant was very tasty and priced in line with other places we’ve eaten. Nouria and the rest of the staff were kind and helpful, making us feel very at home. The only shortcoming, in my opinion, was limited seating at each of the two pools. Also—fair warning there is a long drive down a bumpy road with BIG speed bumps that aren’t always marked. Drive SLOWLY.

Lluvia es increíble hizo de nuestra estancia fuera amena es muy cortés y atenta aplaudo su trabajo y nos hicimos grandes amigas esperamos regresar y que ella esté a cargo hace todo muy fácil. Gracias

Malo y viejo

Bien

Pools not great need some TLC 10 min drive from highway. Gravel/coral road great Cenote nearby Like location between Tulum and Akamal.

Excelente hotel con el personal super amable y atento

La habitación estaba bien, un poco con señales de desgaste, la playa con mucho sargazo, pero bueno

Nuria y Fabian nos brindaron un excelente, amable y caluroso servcio. Las instalaciones un poco descuidadas en general, la habitación muy comada, la cama y almohadas muy comodas. La playa es más de rocas sin embargo camiando un poco se encuencuentra una bahía hermos, agua cristalina, arrecifes para snorkelear.