Dear Hotel Management Team, I am writing to express my profound disappointment and serious concern regarding a fundamental amenity that was advertised as part of my accommodation at the Ville Hotel & Suites CITY WALK, but which is confirmed to be non-existent. I am currently a guest at your hotel, staying for six nights, and completed my three-day business trip on Sunday. My decision to book this specific property, both through Hotels.com and based on the hotel's own promotional materials, was heavily influenced by the advertised presence of a swimming pool. I specifically reserved the latter half of my stay (three days) for rest and relaxation, with the intention of utilizing this facility. Upon concluding my work commitments on Sunday and preparing to start my holiday, I was informed by hotel staff that the hotel does not possess a swimming pool. This direct contradiction of advertised features—a key selling point—constitutes a clear misrepresentation of the product being sold. The sudden removal of a primary recreational amenity has severely undermined the quality of my planned holiday experience and directly contradicts the expectations set by your property's marketing. This is not a case of a temporary closure, but a complete absence of an advertised feature. Please make sure to contact the property before staying to make sure the location provides all the services the advertising.

スタッフはとても親切で、いつも親身な対応をしてくれました。 部屋も広くてキレイでした。

日本語は通じません。ですがスタッフは非常にフレンドリーですし施設も綺麗です。 無料の水も１日目全て飲んだら次の日には倍置いてくれたりもします。 担当のキーパーの方が何か足りないものがないか？など毎日聞いてくれます。 アクティビティも相談したら出来る限り安いところを探してくれたりもします。 飛行機の到着が早朝でしたが、とりあえずホテルに行ってみたら最初はお金がかかるところ、ホテルの上席の方のおかげで無料にて対応頂いたばかりかロビーでコーヒー等もご馳走頂きました。 初めてのドバイ旅行ですが嫌な気持ちになることは一度もなく感謝しかありません。 ※イザベラありがとう

Pool area was closed so couldn't use pool in 45degree heat. No view, bathrooms stained.

For the family, it was really convenient with the apartment setup. With spacious rooms and a living area, we felt home.

Very kind staff ... good location and very clean.

Very good.

I suppose because dubai is very busy & due to staff fatigue they forgot how to be courteous to clients but overall they are usually pleasant.

New , modern hotel in city walk . highly recommended

Really quiet

This wasn't my first time in this hotel. I highly recommend everything was perfect the staff was so friendly specially Mr.Mostafa from the reception.

Very clean. Excellent location every one there is extra nice and helpful, I liked a or the la cells scent they have in the reception area, smells great

Excellent hotel, will be back again.

It was a great business stay, specially after meeting Elena; one of the best hotel staff, I have ever met in my life!

We had a lovely stay at La Ville. The staff were all very friendly and helpful. We even had a free upgrade to the apartment so we could check in early after a long flight. We were greeted with kindness each morning by Elaine who was very attentive to us and our toddler.

Good Location Excellent Breakfast

Camas y almohadas incómodas. No es un buen lugar para hospedar en Dubai

Convenient and Central to many location… City Walk is wonderful… Only taxis are not coming regularly like other hotels, so you have to order an Uber or Careem, they’ll be there in just few minutes.

It used to be one of the best hotels in Dubai. However, in our recent visit to the hotel it has changed. The carpet was dirty, they provide old bath towels, and the bed sheet has holes in it. I hope they take care of the hotel as before

Probably the best hotel customer service I’ve experienced in a long time. From the front desk to the dining staff. Extremely attentive and makes sure that guest are enjoying their stay. It’s a hidden gem.