Water drains in the shower room didn't working because the floor was too flat. However, clerks were very friendly and politely. I was satisfied with their great services.

super comfortable and very clean. we are so happy to stay there.

綺麗で広くて食器なども揃っていて快適に過ごすことができました。

Perfect for our stay would have liked a swim but had to stay a minimum of 7 nights to use the facilities!

Staff was very professional. Check-in was easy. The flat was very nice. A/C worked wonderfully as it should, heated floors were pretty cool. The shower was great. Not a lot of shelf space/lighting in the bathroom. The kitchen had a basic outfitting of utensils and dishes and cups. The water and coffee were complementary. There was no dish towel or paper towels. The only complaint we had was the washer/dryer combo was not that efficient. It might have been operator error but I turned on the dryer 3 times for about 6hrs and clothes were still damp. So we asked the staff if they provided a laundry service. They said they could take care of it in which they did. However, what they didn’t tell us was that it was gonna be €79. Location was about three minutes from the tube station, which was also convenient. There were a variety of stores with a block to include restaurants and a market. Would recommend staying and would stay again.

There is a lot of noise outside and this has impacted a lot on the stay here and will not stay again due to the noise.

Our apartment exceeded expectations. It was spacious, comfortable, with well-equipped kitchen and furnishings. The 24-hour staff were extremely polite and helpful. The location felt very safe and was within a 4-minute walk of the St John's Wood tube station as well as shops and restaurants. There were a few things, though, that could have been better: 1) the beautiful ceramic tile floors in the shower we're extremely slick and with nothing to hold on to could be quite dangerous; 2) the combination washer and dryer was confusing to use and impossible to open once it was completed--even after going online and consulting the user's manual, we had to get help from the staff to open it, which required using an emergency manual unlock procedure; 3) the air conditioning is apparently controlled from the front desk and needed to be set quite cold in order to be comfortable under the provided comforter.

Extremely happy with our stay here! Staff was so accommodating and friendly. Very clean!!! This location was very close to underground stations, bus stops, and even an overground line. We had no trouble with getting around London. Highly recommend this location! If we ever go back to London, we'll be back to Sanctum!

Perfekt ophold i centralt beliggende hotel med 5 min gang til metrostation . Meget venligt og serviceminded personale 24/7. Ren og pæn lejlighed med god plads. Kan klart anbefales.

Eravamo in realtà nell’altra struttura, al Sanctum Regent, è stata cambiata per un problema probabilmente di overbooking. Expedia ci ha aiutati a trovare l’alternativa con il personale. Ci siamo trovati meravigliosamente.

Bien qu’étant 6 personnes à partager cet appartement, chaque chambre bénéficiait de sa propre salle de bain ce qui permet de conserver nos intimités. Chaque pièce bénéficie d’une belle superficie, on s’y sent très bien.

Tho this place was amazing to stay at. The staff weren’t welcoming or friendly. I asked could we check in early I was told it would be 100£ extra I told them no. I asked for late check out I was told the same 100£ fee which isn’t realistic to anyone check out time was 11am. I also asked could I get phone call when the apartment would be ready which I didn’t get & 1 of the showers didn’t work. Tho that was fine as there was another shower in the bathroom. It was amazing apartment. It’s such it a shame the staff weren’t helpful.

Die Unterkunft war sauber und auch sehr schön eingerichtet.

It's a great place to stay. Very spacious and clean. The location is great, approximately a 20-minute ride to central London by subway or taxi. Highly recommended, and I will definitely stay again in the future.

I booked for Christmas to be close to a sick relative and was pleasantly surprised by how great the communication was before arrival. They offered me a complimentary upgrade which was overly appreciated! On arrival, check in was easy - there is 24 hour security. Lovely property, clean big rooms and had everything could need. Much preferred over a hotel. My only issue was the location of Kilburn isn’t great however it does have great tube access to central.

Very big apartment with balcony. Great communication via whatsapp eg. For airport transfer, luggage storage. My daughter forgot her belongings and they keep it for later.

Tutto di buon livello

Home from home everything we needed

The apartments are good, location not that good also overpriced. Staff so friendly and helpful. Check out quite early at 11 where you can not check in before 3

Schönes Appartment ,sehr sauber,groß und Ausreichend. Kaffee Pulvertuten vor Ort ,zum Spülen ist ebenfalls alles vorhanden, Küche Utensielien wie zuhause von Topf bis Handytuch Einzigste Garderobe im Flur fehlt die Jacken aufzuhängen