Everything ran very smoothly cottage was lovely and all service was great

Absolutely amazing. The staff were so welcoming and the food was amazing. It was faultless. Definitely would recommend

Comfortable rooms and decor. Restaurant/bar was under staffed and long lines to get drinks, order food or get the food. Love the rooms and location.

Beautiful property with a lovely outdoor patio. Very close to the Roman artifacts. Delicious food at the restaurant.

The priory is a beautifully place the room and service was outstanding the only issue I have and it is a preference for some people is the mattress it was a spring mattress , for such a beautiful place and stunning expensive looking furnishings etc to have a cheap maters was disappointing

We had an absolutely superb stay at the Priory Hotel. Check in check out so simple, dining was amazing, good choice of menu, comfortable room,staff so helpful.

The location is really lovely and has a nice outside eating area. Our room, although nice, was very small and there was no lift, which was difficult with the number of bags we had. We had a small bar snack of olives, which were ok at £5…..and bread with Balsamico and olive oil which was disappointing, as it was two small pieces of bread with very little olive oil with the balsamico…..which for £6 for the bread was excessive. Despite that negative comment the hotel itself is very special, for its location and history.

Fantastic stay. Great room, service and food. Only minor issue was water temperature was a little hot! We love the Priory and will return.

Room was very hot and no air con Bed was very squeaky every time you moved. And lots of noise from adjoining rooms. Wouldn’t bother with the restaurant - which is overpriced and overrated.

Lovely hotel unfortunately we stayed on the hottest day of the year so the room was very hot. The hotel is lovely and air conditioned but the rooms outside aren't but they did provide a fan. All staff were really nice and friendly and the breakfast was lovely. We would definately return of in the area.

Beautiful hotel and the cottage we stayed in was so fabulous

When we arrived we were greeted by a man sitting on the sofa. He told us we could check in but didn't guide us and remained seated. I went to the terminal and because I had checked in online it told us to speak to someone on the front desk so we went back to the sofa. We were then taken to our room. On making a coffee we found two broken/ used coffee pods. We didn't see this as a problem until I used an out of date oat milk from 2024 and another from April 25. We took them down to the front desk in the envelope given to us on check in. The man on reception said he'd get it sorted. On our return to the room 40 minutes or so later this hadn't been done. My husband went back down again and he was given the coffee pods but not the milk. He rang the room an hour later saying he'd bring some up shortly but someone had to go out and get some oat milk (this was delivered in a grey milk jug). We went down for dinner. We had a lovely dinner. We decided we'd get a drink or two in the bar afterwards. So we asked the server if we could order small plated at the bag. He said he'd check and when he came back he said 'through gritted teeth they said you can order until 9pm'. Following this awful exchange we also heard an employee talking about us at the bar, complaining about us being there. We spoke to management after our stay and they offered 'to take care of us' if we returned but in my opinion this solution is not acceptable. We wont back.

Nice location, staff were helpful and breakfast/food was great. Stayed for one night in the heat wave and room was sweltering - but found a fan in the wardrobe to help.

Amazing stay

Good place to stay

Lovely atmosphere and good service

Lovely property with plenty on site parking. Great location in town. Customer service systems for pre-check in and check in are great, but the little bits of human interaction especially at check out felt impersonal (at best), incongruent with the rest of the experience.

Great location for walks and culture

Best hotel i ever stay in. Rooms are so relaxing, grounds are beautiful. Restaurant is always top notch food. Such a great place

Review of The Priory Hotel, Caerleon This was my third stay at The Priory Hotel, and it continues to be exceptional. The combination of historic charm and modern comfort makes it a standout choice in Caerleon. The rooms are simply amazing—beautifully designed, spacious, and incredibly comfortable. The beds are plush, ensuring a great night’s sleep, and the peaceful atmosphere makes it a perfect retreat. Every detail, from the furnishings to the thoughtful amenities, enhances the experience. The service is outstanding. The staff are welcoming, professional, and attentive, always making sure guests feel well taken care of. Whether checking in, dining, or asking for assistance, the hospitality is top-notch. The hotel’s ambience is both elegant and cozy, with a perfect balance of history and luxury. The recent refurbishment has made it even more inviting, enhancing the overall experience. For the quality offered, it provides great value. A few small extras, such as complimentary refreshments in the rooms, could enhance the stay even further. Having stayed three times, I can confidently say this is my go-to place in Caerleon. Whether for a relaxing getaway or a business trip, The Priory is a perfect choice. Looking forward to my next visit!