フロントスタッフのボーさんがとても親切に対応してくれました。又、機会がありましたら、絶対にここに泊まりたいと思います。

todo perfecto

The resort was amazing and the staff was wonderful. They would meet you with a warm greeting every day and would always make themselves available. Diana, Gabriel, Brisa and Roberto gave wonderful recommendations for excursions, providing the utmost detail so nothing would catch us by surprise. Since we had children in our party, our concern was their safety and enjoyment, to which these four ensured we were properly informed of. Overall a wonderful time. Can’t wait to go back.

The staff wasn’t as hands on as I would have liked. So if you looking to get good service and drinks everytime you look up this is not the place to be. After check in you are set to find your own way around there is no direction given which also made it worse. I have been to better all inclusive where the staff seem happy to have you . O and room with balcony ocean view but no patio furniture. Food was horrible

Horrible! Customer service was crappy Food was disgusting Don’t waste your time!

I had a great stay celebrating my 35th birthday. All of the staff Diana Concierge, Gabriel, Brissa & Roberto are TOP NOTCH and all deserve raises. They help me book fun events and answered all of the questions I had.

Las instalaciones muy bien, y la concierge Diana muy amable y atenta al igual q Brissa, estuvieron muy pendientes de nosotros, igual las personas q atienden en la alberca y en los restaurantes, la pasamos muy bien

La hanitación limpia, el staff muy amable, todo muy bien.

Excellent customer service. The resort was very beautiful. The food was great.

Atención del personal

This place was whatever tbh. It has a high score because they literally make you put 5 stars. When you’re checking out, they don’t let you leave until they watch you put 5 stars. I wish o was joking.

Pool closes super early at 8

I only like how the pools looks from the balcony of our room. The foods was horrible. Japanese restaurant is no bueno. Service was horrible. Don’t think we will ever return. Only stay one night because I came from Paradisus hotel due to flight changes. And just need another night decided to go cheap. Well I get cheap and kids screaming alright!

Staff , the view

Luis Martínez agradecemos la atención y servicio hicieron de nuestra estadía, una experiencia memorable!

Brissa and Diana from the concierge were amazing and so helpful! They made dinner arrangements for us each night, scheduled a birthday dinner for my boyfriend and I and even gave us a last minute late checkout. All the staff was wonderful from the bartenders Manuel and Mariela, to the wait staff Julian. All the restaurants were delicious. We felt so taken care of. It was an amazing trip. Will 100% come back.

The advantage plan/upgrade with the private pools were not worth it. Pools not kept, mold. Most of the 5 restaurants they advertise are not open. Some nights only 2 were open. Buffett was limited and also not open some nights for dinner. Take a bite had no food to offer except a few old muffins. Several restaurants food was not good at all. We left several restaurants and had no where else to eat. Locals come in wed/thurs/fri so others don’t get much service at all. Reservations are moved down the list even if placing earlier. Won’t be back- we stayed 7 days No shuttle service without a fee $100 cab ride too and from airport for 2 people

The property was nice and clean, the staff were warm and accommodating, and the beds comfortable. The food at the restaurants was mediocre, and I would have liked to have seen more scheduled activities for the guest.

Excelente servicio, jhony muy buen hoster

Todo estuvo increíble, veníamos por un día y terminamos quedándonos 3 noches, el personal es sumamente amable, nos atendió brisa, diana y Gabriel, también los meseros de la alberca en todo momento nos atendieron excelente, de verdad que la atención es 10 de 10, todos los días hay actividades diferentes, la playa es maravillosa, no duden en reservar aquí