総合評価とレビュー Best Western PLUS Ruston Hotel

When we got to the hotel, they didn’t have any rooms ready. Now mind you check in time is at 3.00pm. We are never going back to this hotel again. Poor service… they didn’t have any towels available either.

The employees were very helpful and kind.

Considering the 8.4 rating, nice appearance in photos & “no pets” policy, we picked this over 2 others w similar ratings. However, we got in late & went to bed ignoring a little dirt in the lobby, hall & room- but found more problems along the way, feeling grossed out & unhappy as we left. I rarely leave bad reviews, but this property is neglected. - Mud tracked near & into the elevator, & onto hall carpet was still there next morning. - Hall carpets looked as if they hadn’t been vacuumed in a couple weeks, & corners were very neglected. - Smeary mirror - Dirty carpet- not vacuumed recently- dirt worse at edges & behind doors. - sign of mouse eating sunflower seeds behind a chair - dirty baseboards, chair had chocolate (or worse) on arm, dribbled dark liquid beside toilet -When I tried to log into their WiFi, I got a message that this property no longer had the service! - Last straw: No Coffee at breakfast!! Their machine was BROKEN!! And I had to ask for more utensils as the breakfast bar wasn’t being attended. I spoke with the manager, who asked if I tried the coffeemaker in my room, as I told him, I don’t use them because they are usually dirty (& certainly wouldn’t have used theirs!!)! See photos- which I showed them & they said they’d have housekeeping look at it. I would have swept the dirt up myself, & bought coffee in the cardboard dispensers at Starbucks for guests!!

The entrance of the hotel was really nice. I reserved 2 room back on December for my daughter’s graduation this month. Needless to say I only had one room and I showed Mr confirmation but was only told the hotel was booked. We all had to stay in one room. Once entering the room was smells… But once you enter the rooms there enlies all the terrible dirt and disgust… carpet dirty and smelly, bathroom toilet lid was broken. Informed the front desk and nothing happened.. thankful I prepared my own cleaning kit. I had to clean the room, refreshed the beds, dust the tables and clean the chairs before anyone seats in them… this place is only 6 or 7 years old and horrible…

Good hotel

bedding terrible

After reading the reviews, I thought this would be an okay place to stay but was very wrong. The floor, walls and pretty much everything looked like they haven’t been properly cleaned in weeks. The water pressure in the shower was so low. I would not stay again.

Na

Very clean and friendly staff

Very comfortable and clean. I would stay again.

The Hotel had technical problems when we got there. Our room was incorrect. They did compensate me with a suite since there were no king accessible rooms available. The young man was very patient and professional and i let his boss know how well he handled things. Happy with the outcome.

Everything was great! I have nothing but great things to say about this hotel. Staff is professional and friendly, managers and all. Mr. Gipson and some of his staff remembered us from our wedding back in 2023!

Staff is very polite and welcoming. I’ve stayed several times over the last 3 months and have been very pleased.

Nice hotel and good Customer service however the room was not clean, bed was not properly made up and needs to linen, hair in the tub and on bathroom floor, sink was not clean, etc. Hotel was completely booked therefore i was not able to move to another room! Very disappointed 😞

My experience was great except check in! My room was 355 and I was charge 425 and the problem never was resolved!

The room had an unpleasant odor even though the AC was on and the fan was on continuous. I did not ask to change rooms. There wasn’t a spare roll of toilet paper in the room. Lastly, I won’t say the desk person was rude but the person’s customer service skills could use some training.,

It was horrible! Room was dirty, there were stains on the mirror, there was dirt and trash in the corner in the bathroom, hair all over the back of toilet.. I was disgusted! I came back from my kid game and my room door was open.

The stay was great! We had a key issue when we arrived, but Roe at the front desk was so sweet and friendly she helped us out! The breakfast was nice. I really liked how it was next to a Mexican restaurant. I’d definitely stay here again.

Love staying here!

Room 223 AC does not properly work. The overall cleanliness was very poor.