I paid for a room with private Bathroom. The first room they took us was all dirty (not clean at all), then took us to another room and the doorknob I opened it with my finger that’s how bad the frame of the door is, broken window, big whole in the ceiling, the room floor have a crack in the middle of the room that goes through under the bed. Considering your in the mountains any insect could get in. Dirty Towels, no light or wifi as they say they have, old pillows & blankets, No water in the shower and sometimes comes a little and is just cold. don’t expect any warm water. They changed my room for the second time and there was no water in the shower. They take at least an hour to bring you a sandwich or a simple omelette. I would recommend to do the private room and shared bathroom or just the hostel sharing room with other tourists. Is not worth it to pay for the “private room with bathroom”. Employees are a bunch on immatures kids too that just talk and laugh so have patience and remember where you are. The pool, the view is amazing but don’t stay here Oasis looks like a better option. First time i give a bad reviews to a property and it is just because you can find yourself in the middle of nowhere without an option of finding transportation to leave.

Great service ! The place and room also great !

All staff were very helpful. I’m not rating with 5 stars just because the check in took long time, as well because the bathroom in the room smelled terrible. They should ad a lid on top of the shower’s drainage to avoid the return of those fetid odors. We put toilet paper to avoid keep smelling that. Besides that all was very good in price, amenities, the views and the quality of food and drinks

Excelente, excepto que el trqnsporte de regreso no fue del todo comodo

Deben mejorar, no nos dieron toallas, uno de los baños tenia problemas, hay luz por horarios, las duchas deben ser reemplazadas, porque estan en nal estado. El Hostel esta muy bien ubicado y tiene varias amenidades.

Perfect location, staff was wonderful

Can’t complain it was good for the days I needed it and the close proximity to Sumec

Excelente servicio, el personal es muy atento

Good attitude of employees

La disponibilidad de energia electrica es limitada

In very close proximity to park/river.

Beautiful hostel in the middle of the forest

This hostel is rustic and located right at the entrance to the state park. The staff was very friendly. You're only choice for food is the restaurant hotel.

Buenas las instalaciones, solo la comida deben mejorar en su preparación

If you want to have a local experience and get to know the local indigenous people, I highly recommend El Portal. It is owned and run by people from the local community. It is right next to the river, the caves and the pools of Semuc Champey. So from your room you can just walk down the river and have a swim, while chatting with locals. All the staff are very friendly and are happy to help you with anything. Make sure to not confuse their silly humor with anything negative ;) We absolutely loved our experience here, after having seen other hostels in the area. Few things to take into consideration: 1. The restaurant is very nice. The food is not of the highest quality, but it is delicious and gets you through the day. 2. You are INSIDE the jungle. Don't be afraid of crawling things, you are in their territory. They dont hurt you. 3. The rooms can get quite hot. And there are no fans as the electricity is very limited (only available in the evenings). All in all, the price/ quality is just perfect. And I would love to come back! Go experience the local community, not the hippie backpacker hostels.

N

Si vas a las pozas es el mejor lugar para hospedarte

It is close to Semuc rivers and caves … wonderful

Amazing place in Guatemala.

Excelente servicio