A Slice of Paradise in Tulum – Unforgettable Stay! Our stay at this hotel in Tulum was nothing short of magical. From the moment we arrived, we were welcomed with warm smiles, refreshing drinks, and a sense of calm that set the tone for the entire trip. The location is unbeatable—nestled between lush jungle and the turquoise waters of the Caribbean, it feels like a hidden oasis. Waking up each morning to the sound of waves and birdsong was pure serenity. The rooms were beautifully designed, blending modern luxury with natural elements. Everything was immaculate, with thoughtful touches like locally sourced bath products, cozy robes, and stunning views from the private terrace. What truly made the experience exceptional was the staff—attentive, genuine, and always ready to help with anything we needed, from dinner reservations to insider tips on hidden cenotes and beach spots. The on-site restaurant served some of the best food we had in Tulum—fresh, flavorful, and artfully presented. Whether it was breakfast by the beach or cocktails at sunset, every meal was a delight. We left feeling refreshed, inspired, and already dreaming of our return. If you’re looking for a place that combines luxury, authenticity, and a deep connection with nature, this hotel is it. Absolutely unforgettable.

The property was very quiet. The staff was personable, the included breakfast was a very nice touch.

The property was on the beach in a perfect location. My room was in great condition. Staff did an excellent job of preparing the room. The property was well maintained. had great food and drinks. I want to give mention to couple of staff Edith, at the front desk and David, in the restaurant. They were very helpful and professional Love the location and would definitely stay there if I come back to Tulum.

We had a wonderful stay at this property! From the moment we arrived, the hotel staff were incredibly sweet and welcoming. We truly appreciated the room upgrade and the overall attentiveness during our visit. They made us feel right at home. One standout moment was when we ran into an issue with an ATV we had rented from a separate company up the road. Unfortunately, it broke down in the middle of Tulum center after just one ride, and the contact number we were given wasn’t working. In a bit of a panic, we called the hotel for help, and they went above and beyond. They actively helped us track down someone from the rental company to come assist us. It was such a relief and speaks volumes about how much they care about their guests, even beyond the hotel experience itself. Highly recommend this place — not just for the comfortable accommodations, but for the exceptional hospitality. We did come during seaweed season, but that didn’t stop us from have a pleasant stay here. We’ll definitely be back.

It was a great place to stay with incredible hospitality by staff.

Esta bonito, el personal muy amable y atento

We enjoyed this quiet area. The staff was very helpful offering to carry luggage and getting cold water for the room. The beach sand is white and soft. There a lot of places to sit and relax on the beach. The air conditioning took a long time to cool down the room. We found that keeping the bathroom door closed helped a lot. For the shower, the water was either cold or colder. Apart from the hotel, I would suggest checking on the sargasso levels along the beach before booking. Unfortunately, we came during the height of one of the heaviest sargasso seasons. As a result, we could not get in the sea to swim. This affected all coastal areas, to a reflection on the hotel.

I have nothing but wonderful things to say about

Good service

Such a cozy hotel. 😊

It was unique with a carribean vibe and very relax with lots of tree's and palms tree's.

Loved that breakfast was included. The options for breakfast were great. We really enjoyed laying out on the beach and ordered food and drinks which were great!!!

We love staying at this hotel !

Smell the sewers once we get to the area. The free breakfast has limited options, and you can order 1 meal per person. We book the front beach honeymoon suite but the air-con is not cold just like a fan. We downgraded our room but the same thing AC not working at least there is a ceiling fan.

very good

Honest Review from Canadian Travelers – A Mixed Stay at Coco Unlimited We stayed at Coco Unlimited for a week and had a mixed experience. Positives: The room was very clean and housekeeping did a great job. Fresh towels were available upon request, and we appreciated the overall cleanliness. Service manager Allen was kind and helpful. The location is beachfront and close to popular spots, which initially drew us in. Negatives: Breakfast was only good 2 out of 6 mornings. Our last meal was undercooked, and after a prior bad experience with the same server, we opted to leave the food and eat elsewhere. Food overall was disappointing—what should’ve felt like resort dining was more comparable to a mall food court. For example, two micheladas, taquitos, and bland grilled shrimp cost $140 CAD—poor value. The beach was unusable due to heavy seaweed, a major letdown since beachfront access was a key reason for booking. The pool is small and often loud with kids, making it hard to relax. Wi-Fi was down an entire day, forcing us to go elsewhere to work and check into our flight. We were told this was due to the hotel being a “medium-sized business”—yet the beach bar next door had working Wi-Fi. Overall, while we appreciated the clean room and a few kind staff members, Coco Unlimited didn’t deliver the value or experience we expected for the price. It may be fine for a short overnight, but we wouldn’t return for a full vacation. For a true resort experience, look elsewhere

It is a very small hotel. The seaweed was so bad that we were unable to get in the beach. I do not understand for how expensive it is to stay in Tulum you would think they would have someone clean the beach! The food was just ok and very expensive. There was nothing to do. We couldn’t imagine spending the rest of our vacation there so we left. The hotel refused to reimbursed us anything for the days that we didn’t stay. When the guy took our luggage to put in the taxi. He forgot to put our book bag in, we to pay 80 in taxi fees to go back to retrieve the bag. I would not recommend staying there was very disappointed with the good reviews the hotel had.

Coco Unlimited was incredible in terms of location , value for money and staff. Everyone was friendly the food was really good and the atmosphere allowed for relaxation and enough activities to keep the place interesting!

Really nice staff!!! Love it

Great staff!