Clean and spacious room. Staff were helpful and friendly. Food was good and quick service.

Absolutely terrible place. Booked using Hotels.com which stated staff were there until 11pm to book you in - I have been online again and checked that this is still the advertised checking in time and it is. A telephone number is given to book in with that no one answers and the phone goes to discontinued and the line goes dead. Drove in from Cambridgeshire and arrived at 10:55pm to a deserted, bleak building. Knocked in the front, back and side doors (greasy/ dirty glass), rang the reception countless times, absolutely nothing. Doors greasy, building black and depressing. I frightened the rats around the back area rummaging through the litter in the area when I came back into the area doing a circuit of the building looking for a door with a light that might be suggestive of a reception area. A resident came down for a cigarette and let me in to a greasy smelling stairwell with a dark room to the side that opens into the cafe area, so no visible reception there. There was no way to get into the paid for room so I was left having to book last minute accommodation at another nearby motel. Not what you want after a long journey but honestly relieved after seeing the state of the place. Avoid.

Check-in was smooth, and the evening staff were particularly welcoming and helpful. Dinner was also very enjoyable, and the quality of the food stood out. The property itself is quite large, which may contribute to some of the upkeep challenges. However, throughout the property the carpets appeared worn and in poor condition, and the upholstery in the restaurant was also noticeably tired and in need of refurbishment. While nothing felt unclean, the overall impression was that the interiors would benefit from a refresh. Breakfast, however, was less satisfactory. There appeared to be some issues with organisation, as basic items such as plates, tumblers for juice, and tissues were not readily available. Although staff were responsive when asked, it would have been preferable for these to be set up in advance. Additionally, the food took quite a long time to arrive, despite there being only three of us. On a positive note, the room was exceptionally spacious—large enough to accommodate up to five people. The main bed was even larger than a super king and extremely comfortable. Overall, we had a pleasant stay and would consider returning, particularly given the friendly staff and comfortable accommodation.

The room we stayed in needs a bit of tlc (mainly in the bathroom), however in terms of the size of the room generally it was decent enough and clean (don't think we could have done more than one night) The restaurant has a good variety of food and drinks (dinner / lunch) and the app is useful for ordering. Breakfast was ok at best. Seem to have few staff working and the cooked breakfast was a bit hit and miss. They could probably do with refreshing the continental breakfast bar menu as there was little on it and was fairly basic.

Had to request the room to be cleaned, rubbish bin to be emptied; no towel rail for shower towel, wardrobe missing a front panel. toilet jammed in between wall - no room to sit square, no toilet brush. Continental breakfast o k but no savoury (marmite shown on menu) and fruit tired. Evening meal NO soup available and prawn cocktail served on red cabbage leaves. Tables "sticky".

Large room, clean and warm. Huge, comfortable bed. Powerful, hot shower. Room onto main road was quite noisy with traffic despite having secondary glazing. Room furniture quite tired but for the price I think it was good value.

Room was tired. Bathroom was too small to use. Breakfast had no milk!

Friendly helpful staff, easy access to Bristol airport the following morning

Large family room plenty of space for a king size bed single bed and 2 travel cots. Clean and Lots of hot water. Staff very friendly

Bathroom wasnt clean. This wasnt dealt with and Hotel apparently unprepared to do anything about this. Added to this I paid £18 for breakfast and thry altered the times advertised so I couldnt get breakfast (I booked the place due to advertised times). The breakfast offered wasnt what was advertised either, no hot food offered (Just toast, cereal and some dodgy looking fruit). Am yet to be offered a refund on any of this yet by Expedia or the hotel (although the chap in hotel said he wpuld get breakfast refunded as I left).

everything was perfect staff very friendly and helpful

Parking no problem . Sadly for a real ale pub there was non on . I would not stay here again if in the area .

The room was ok comfy bed slept well. The pub and toilets where dated and not clean as was the outside areas

Everything about this place is disgusting. Below expected standards. would not recommend this place to anyone

The bedroom was very big and comfortable

I booked last minute and it was terrible. Dirty room facing a busy dual carriageway. Single glazed windows let in a lot of noise and draft. Furniture shakes when a lorry drives past. It was a local Biker night on the night I stayed so no parking and locals very unwelcoming. Bar staff extremely rude and disinterested.

Reasonably priced big room with all amenities needed Only criticism would be the info on the website is wrong as said we had till 11pm to check in but we were out and they rang and said they actually close at 10 so we had to rush to get there

Food, room cleanliness and customer service were well below an acceptable level. Spent over £1,300 there and manager didn't address any issues we politely raised. Diabolical and not what one expects from a Marston Inns badged premises...

We had a few of issues to begin with which were sorted out quickly and efficiently, a front room which was changed to a back room, a TV remote that wasn't working (they changed the batteries) and a cloudy lager that was exchanged with no quibbles. The bedroom was generally ok, but would have benefitted with brighter bedside lighting and the mould in the en-suite ceiling needs sorting, the remainder of the en-suite was very clean. Generally the hotel looked in need of refreshing, but again the staff were very good and attentive.

The carpet was really dirty and looked really shabby. The wall was really dirty too. The single bed had a mattress that was ridiculously hard and our daughter couldnt sleep on it. The single bed had stains/marks on the box at the base of the bed. The room was incredibly hot and stuffy and the fan did not make any difference and we had both windows open. There was no hot water to have a bath so had to make do with a lukewarm shower instead. The bedding was clean and the tv worked and so did the wifi so that was a bonus i suppose.