This hotel has bad management and we did not get into the hotel, it is worse than Airbnb , it showed its name as “HOTEL” Grifoni, but there is no RECEPTIONIST or anyone or real person who can answer the phone and speak English to help foreign visitors on site. We stood in the rain ☔️ in front of the hotel and left , so very disappointed 😔 , please avoid booking this Airbnb , NOT HOTEL, and make the same mistakes I did