Luces blancas se hospital psiquiátrico si tomas la "suite" con balcón pero no quieres estar en el balcón y quieres privacidad las cortinas te ayudan un poco pero las luces blancas de adentro te volverán loco no tiene ni una lámpara todos son focos blancos ahorradores que te quemaran las pupilas el espacio es súper angosto tanto del balcón como el cuarto muy fea experiencia normalmente siempre reviso el cuarto antes pero está vez me tomaron el pelo y me enseñaron la suite de la PB diciéndome que era igual y no tiene nada que ver pero se me olvidó mencionar las luces blancas de hospital psiquiátrico??

The staff were extremely attentive. I was thoroughly impressed how the owner handled the government recommended lock down process. The rooms were well appointed and the bed was very comfortable. I would have rated this a 5 star stay had the internet worked inside the room. The location was great. We had close access to everything we needed including beaches. There is a price for this convenience. It is very noisy at night due to all the activities. I would suggest that the hotel owners provide guests with beach chairs. I would also suggest they let guests know that you have to run the water for several minutes before it gets warm. Overall, a great stay!

Centrally located, great staff. The cleaning people did a great job. Close to everything.

The staff were fantastic.

comodidad y tranquilidad en la habitación, y el trato del personal, excelente servicio.

La abitacion hay cucaracha pequena al menos deberian pintar uno esta pagando en dolares la taza del baño despegada el Agua Fría pesima opcion nada que ver con la foto

La Regadera estaba terrible, estaba obstruida y las pocas lineas de agua que tenia, lanzaban el agua super fuerte, el lavabo estaba roto y estaba obstruido igual y en general, desde la última vez que visitamos el hotel bajó la calidad en cuanto al mantenimiento.

No había agua potable

Was nice little dirty by the pool are and the room

Piscine inexistante juste 1 jacousi et qui n était pas accessible faute de panne

Nobody was at check in, i waited for an hour. no lock on the doors and i didn’t even stay there i couldn’t get a refund.

We came to our hotel and there was cigarette stains on the couch, weird stains on the sheets, furniture was falling apart and had duct tape on holding it together at places. No safe, the lock was with a key but no dead bolt. The area was also questionable. It was difficult to locate the actual area. We left imidiately and found another hotel. Do not stay.

Todo muy bien, una estancia segura y a buen precio!!! Ya me he hospedado varias veces y lo seguiría haciendo.

We checked in and the room had stains on the furniture and the “clean” bedding. We were honestly afraid we’d get bed bugs. There was a couch that didn’t seem even suitable to sit on for a short amount of time. They advertise a rooftop pool which doesn’t exist. We had to leave and find a new place to stay within 15 minutes of arriving. What a waste of money and our efforts. As regards to safety, the doorknob seemed like anyone could come in on us at any point. To top it off, nobody at Silversands could speak much English so there was no point complaining so we just left and had to pay to stay elsewhere for our stay.

De entrada no está frente a la playa, no es el hotel de las fotos por fuera es una puertita que parece de hostel, el edificio que muestra las fotos es el de enfrente otros departamentos, y de 4 días no hicieron el aseo solamente el último día.

La señorita que nos atendió en recepción muy amable y atenta. Sus habitaciones amplias , tiene todas las amenidades de una cocina , su alberca limpia pero un detalle que no me gusto es que el colchon que nos toco muy viejo.

No funcionaba el Wifi y el aire acondicionado no enfriaba

Great Location and Friendly Staff, but Some Minor Letdowns I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special. The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee. Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option!

Buena ubicación del hotel, lugar muy agradable

No hay cuidado con la misma. No recomiendo