We are little disappointed by service of UK 27, It hasnt provided that quality of service as a five star should. We have stayed in many five stars before but the service provided is not upto mark.
This is overall review of our stay in UK 27. Here are some pros and cons
Pros : Hotel rooms are spacious, housekeeping staff always available for service. Would like to mention Shubham here the housekeeping staff who gave his good service.however the housekeeping staff should wear gloves while cleaning rooms for their safety.
Breakfast and dinner have buffet with good veg and nonveg cuisine.
Security service is good.
Cons : Staff needs a lof of traininng, specially in the reception and Breakfast , we would ask for somethings they would give us some other things or take a lot of time for service.
Even the serving bowls kept were not good. They were all stained with curry spices.
There is one male reception staff unfortunately couldnt get his name. He needs to learn hospitality manners on how to treat the guest.
Dinner, lounge, and beverages are highly overpriced. They dont give two access cards for your convenience for your access to your rooms. Whenever we asked they said card issues.
Wifi is not good at all. Always some issues.
Agreed its a five star hotel but service we got was not even three star.
Entire hotel needs to gear up in their better service.
Overall after my stay i feel there are much reasonable and good hotels in Belgaum giving much better service.
However it depends on your preferences.