大雨の後、テレビが見えなくなってしまった。電気が切れたりして、中々デスクに行くのがやや遠く直ぐに伝えられにくかった。伝えてから直ぐ直して頂きました。

昔から見ていたサーファーズ中心街のショッピングモール直結の建物と知りました。スーパーマーケットが1階にあり、プールが3つやジムなど設備が整っており、小さな子供が居ても快適な滞在でした。 ビーチフロントの眺望も満足です。

ホテルは素晴らしいのですが、この部屋はシャワーが壊れていたり、扉も外れて３枚中２枚がなくなっていました。もう一つのバスルームはトイレのドアが動かず開けっ放しで、全ての修理を依頼しましたが改善されませんでした。直すように話をしに行った時には、シャワーが壊れていること以外は承知の上で部屋の貸し出しをしていたようで唖然としました。お金を取る以上メンテナンスを済ませた状態にするのが当たり前ではないでしょうか。何度も修理の依頼に行くはめになり、大変不愉快な思いをしました。

部屋からの景色とロケーションは、とても良かったです。部屋は、少し古めで、リセプションへの連絡が自分の携帯からしかできず、ちょっと不便でした。あと、駐車場がごちゃごちゃしていて、建物の中で見つけるのが大変でした。

Great location thanks

The accommodation is normal and does not worth the payed money

Great size for two bedroom apartment with fantastic view to see sunrise and sunset. Good facilities with full kitchen and laundry with dryer, oven and microwave. It was clean and bedding, linen, carpets and couches were well maintained, but needed a few updates due to torn/soiled blinds and rugs, shower scum, damaged/marked walls.

The beds were very uncomfortable; the couch was also very uncomfortable. The apartment was very tired and could do with an updater.

Great stay, walkable distance to everything including tram and cavill ave, safe, clean and comfy beds, great amenities, bonus having washing machine and dryer in room. I will definitely stay here again.

Great size room, great amentities, central location. Amazing veiws of the ocean, city and sunrise. Room could use a deep clean, but was still clean enough. Location is a little noisy at night, especially Friday, Satuday and Sunday but that is to be expected. Air conditioner maintence for the whole week we stayed, which was a bit difficult with two toddlers and being 34 weeks pregnant. Was were not advised by Holiday Holiday of this when booking or checking in. Found out by a poster at the lift. Which was a bit dissapointing. Pool, gym and games room all amazing amentities.

Big rooms, good location

Apartment, property and amenities were as expected. Dishwasher didn't seem to be able to clean anything though, needs replacing. Apart from that would stay again

Our family love staying here. Has everything a family with young kids need. The staff are all very friendly and helpful. Our only issue was with our after hours check-in instructions. We couldnt access the area which provided access to our room. However, we were quickly assisted by a helpful security guard. Apart from that, thr stay was perfect.

Communication was not that clear .Struggled with navigating the lifts and amenities on the tower.

The room was a bit dated but it did have good views and facilities. It was in a good location and walking distance to restaurants and shops, however it was very noisy at night time. The servicing could have been better, only changed towels and sheets, they didn’t wipe down areas or vacuum. They also didn’t top up some of the kitchen amenities or laundry powder, we stayed for 10 days. There was only 2 elevators working which meant we were waiting a long time but that was due to the cyclone so understandable. Outdoor pools looked beautiful but were too cold to swim in. Overall it was a good trip but I’m unsure if I would stay here again.

Friendly

Unfortunately we have to give a bad review. We had a bad experience with the pool having large pipes with exposed metal that consequently cut a 6cm gash in my son’s foot. When reporting this, not a lot of interest was shown by Holiday Holiday or the chevron body corporate. We stayed on another week and the exposed metal had not even attempted to be fixed. On inspection we found another 3 pipes that were the same. Very dangerous. Communications between Holiday Holiday and us were lacking compassion and care. The building is in need of repair and cleaning, it is not the chevron renaissance that we remembered from a few years ago.

The property needed some maintenance, water leaking from roof, buckets in hall ways, spa still not working from 12months ago.

Thoroughly recommended. Had an awsome time and experience.

The room was so dirty and the lift lobby outside room. The reception was far from the tower where we stayed with no prior knowledge. The uber dropped us off at one address but the reception was at another building. We had to call then walk around different locks to check in then ended up where the uber initially dropped us off. It was inconvenient as we arrived early in the morning but we had to walk from one building to another.