総合評価とレビュー Hard Rock Hotel Desaru Coast

ベルボーイから受付係、プールサイドのライフガード、そして最後にハードロック ブティックのスタッフのエマさんに賛辞を送りたいです。彼女はとても気配りがあり、フレンドリーで親切でした。彼女は一人ですが、混雑したホテルのゲストをプロフェッショナルに一人で管理しています。皆さん最高です!!! ここは家族連れに優しいリゾートです。ビーチに行くために、ウェスティン ホテルとの往復に無料のバギーを提供しています。朝食は良かったです。唯一残念だったのは、プールが小さすぎて満員には対応できなかったことです。ハードロック リゾート ワールド シンガポールのプール施設と人工ビーチの方がはるかに優れています。すべての宿泊客は追加の入場料を支払うことなく使用できます。そして、バスルームとトイレはアップグレードが必要です。(4/10) 最後に WiFi (omg!!) (2/10) ほとんどの場合接続されないのに、なぜ無料 WiFi を提供しているのでしょうか 😑

素敵なホテルです。部屋のバルコニーの前にウォーターパークがあり、ビーチまで歩いて行けます。

あらゆる点で非常に良いホテルでした。次回も必ず予約します。

寝室の丸いテーブルとしては大きすぎるので、何か作業をするのに少し難しそうです。

滞在は本当に最高でした！誕生日旅行中に来たのですが、プレゼントをもらいました。食事はおいしく、スタッフはとてもフレンドリーで親切でした。雰囲気も良かったです。ライブバンドもとても楽しめました。

サービスは 5 つ星ブランドのホテルとしては標準以下です。追加のタオルをリクエストしましたが、届くまでに何時間もかかりました。追加のタオルを受け取るまでに 2 回電話する必要がありました。クーポンをスタッフに渡したにもかかわらず、無料のウェルカム ドリンクは提供されませんでした。スタッフは自分のミスについて謝罪すらしませんでした。全体的に、値段が高すぎる上にサービスも悪いホテルです。朝食は 5 つ星ホテルに対する私の通常の期待を下回っていました。ここに泊まるのはこれが初めてで最後です。

The F&b service team is not the most friendly and not the most welcoming to the guests needs. The F&b department must be more trained by the top Management to be more welcoming & friendly & more hotelier to the the guests who will come to this hotel in the future. Also, so many dirty plates were not taken out from our table by the F&b staff, so I have to do it myself to remove the dirty plate from out table. The Front office reception on the other hand have better performance in welcoming and treating the guests and very friendly.

Always a pleasure to stay in this hotel. I absolutely love how child and family-friendly this place is. Good and huge room for children to run around and the live band is good for adults who want to have some time drinking and enjoying the music.

Easily accessible from Singapore now since there is a short 1.5 hours ferry ride from Tanah Merah terminal. There is a shuttle from Desaru terminal to hotel, a short 10 mins drive away. Hotel feels quite new. Perfect for kids since there is huge adventure waterpark attached to hotel. Food is also nice. The beach is also a short 10 mins walk through Westin, right across hard rock.

Pantai jauh and makanan sedap dan murah. Pool pun jauh dari bilik, overall nak tenang-tenang oke lah, not happening macam Penang, kena bawa makanan banyak-banyak sebab kedai jauh 😙

Overall the place needs some refurbishment. The rooms were quite outdated and housekeeping could be better as the room was very dusty. We got our room only around 445pm as we were told that it was pending supervisor approval. When we finally entered the room, we found that the rubbish from the previous guest was not cleared. More F&B options would be good.

It was great experience. The hotel was clean, the beach is just a block away, and there is a private bus sending to the beach as well. There is a direct entrance to adventure waterpark from the hotel directly. Kids club is available to send the kids in. Spa would need prior booking before able to get the slot.

Nice Hotel, with very friendly and accommodating staff to our request (as we needed connecting rooms for my friend who booked 2 rooms (family and kids). The adventure park is so near and we had easy access to this water park.

Great points: 1. Food was fantastic. 2. Service was prompt and good. Staff were friendly. 3. Located next to waterpark. Bad points: 1. 2 out 3 towels had stains. Pillowcase had stains as well. 2. Fault door lock. Got locked out of the room at 1.45am because the door lock ran out of battery. 3. The small curtain covering the window - outsiders can see into my room (facing the bed) 4. Reached at 2pm. But my room was only ready at 5pm. Way past check in time (staff was good, gave me complimentary late check out + free waterpark tickets as service recovery) 5. So noisy. Could hear the waterpark night event till 11pm.

The hotel 's staff is friendly. The check-in process is smooth. However, we never know that the tenant in Hard Rock can access to a private beach not far from the hotel. This has not been told during the check-in. Also, the foods quality is very much below expectation. Lastly, we don't get a good first impression when we see the hotel 's swimming pool.

Clean and spacious. Passed the vibes check. The staff were all very friendly.

Aircon was permanently at 19 degrees. It took three calls for technician to realize that a bypass function was switched on. This could have been resolved at the first call made. With the noise pollution from the water park, toddler had a hard time during afternoon nap. Room was not ideally sound proof.

Loving the good hospitality that Hard rock hotel offers and grateful for the complimentary free upgrade of rooms and benefit. We enjoys the breakfast and the complimentary cocktails 😃 definitely will return again!

Cons: Hotel and Room are not well maintained. Hotel walkways are littered with dirt, bird poo and dead insects. The room was not very clean and dusty, cannot walk around the room barefooted and step on pieces of sand or dirt every now and then, wearing a bedroom slipper is a must. Stayed for 3d 2n, walked past a dustbin near the lift lobby at our room level, and saw a few pizza boxes thrown on top, from the first day I checked in till I check out it's still there …. This is the 4th of the hard rock hotel chain I have stayed in, have been to hour Bali, Pattaya, and SG. And Desaru Hard rock really pales in comparison based on cleanliness. The Breakfast was very average. Pro: the staff was friendly and helpful. It's connected to the adventure water park. My kid loves the acoustic swimming pool in the hotel. Overall its style due to its location in the water park, really needs to improve on the cleanliness in order to make guests feel more comfortable.

The receptionist did not get inform us that we can get the touch and go validated upon checking in. Only when we are leaving the hotel for town and we checked with the security and he told us so. We had to walk all the way to receptionist to do so and walk back to the car which is parked at far end. During breakfast, they did not replenish the food. One guest told them to do so as the noodles, nasi lemak and rendang tray were empty and it ' s only 9ish. The staff said, we have done it 3 times. Well regardless, there's a queue and food is empty. There were not enough proper parking lots resulting in guests parking anywhere and anyhow. Suggest to have a proper parking lots with shelter. The receptionist guy did a wonderful job by allowing us to check in prior to the check in time.