総合評価とレビュー Heeton Concept Aparthotel Edinburgh Queen Street

Everything is perfect!!!!

スタッフはフレンドリーで気持ちのいい４日間を過ごせました。２４時間コーヒのサービスと朝の菓子パン、果物サービスも完璧です。部屋もきれいですよ！ ロケーションもよく静かな夜を過ご感謝しています 次に訪れることがあればまた利用したく思っています。 スタッフのみなさんありがとう

新市街の中にありますが、観光エリアからは少しだけ離れているため、喧騒はありませんが観光へ赴くには少し不便です。 部屋は大変広く、洗濯機と乾燥機、トレーニングルームが使えたのは良かったです。 シャワーも排水に少し難がありますが清潔感はあり、水圧もそこそこでお湯の出も問題ありませんでした。 ハウスキーピングは大変不満でした。まず最初に入った時点で、床や机の脚にホコリの塊がかなり落ちていました。 またアパートメントホテルのため引き出し等の収納がたくさんありますが、何も入っていない引き出しのほとんど全てに長い髪の毛が残っていて、使う気になれませんでした。 また、アパートメントホテルを利用した機会が少ないためこんなものかもしれませんが、日々のハウスキーピングはベッドを整えるのとゴミが溜まっていたら交換するだけで、キッチンは汚れていても全く手を付けられておらず、洗濯洗剤と食器洗い機洗剤がなくなっていても補充されませんでした。 また、汚れたので交換してほしかったタオルを浴室に置いていたものが畳んでベッドに置いてあったことが衝撃でした。

Everything is perfect!!! I would love to stay here again!!!

It's completely brilliant hotel. The room is very wide and clean. Staffs are kind. In addition, I can drink some kinds of coffee 24 hours and eat breakfast for free. It takes 20 minutes from Edinburgh Waverley by walk. However, we don't have to be afraid of noise.

Very good stay

Easy check-in, excellent location and cappuccinos, comfortable bed

The location was amazing. I was hoping the room was a fully blackout room, however it was not, there was light that was able to get into the room which made it hard for me to sleep. The location was great and it was very easy to get around. I would recommend this location.

The staff are very accommodating. A bit slow in preparing our room for checking in. Nevertheless it was a good stay

Comfortable stay. Would recommend.

Enjoyed our stay, comfortable and well located.

Pleasant surprise. Large unit with washer and dryer. Good location to walk Edinburgh. Would definitely stay here again. Only slight downside was the offsite parking but we managed. Be sure to download the parking app before parking.

We booked last minute as our poorly dog had been referred to the Edinburgh vet hospital. We just needed a bed for the night and to save us a long morning drive. The hotel is advertised as dog friendly on Expedia but NOT dog friendly on their own website. We called the hotel and as no one was on reception, got out through to the London hotel who told us Edinburgh was not dog friendly. I had to speak to Expedia customer support (I wanted to cancel and book dog friendly) who told me it was dog friendly, I explained my conversation with the employee and the chains own website so they got through to someone and it was confirmed dog friendly. This is all around 6/7pm on the night we had a 3 hour drive to get there. This held up our departure to actually go to the hotel. Then, on arrival, with our poor scared dog and her crate etc, the front door was locked, no buzzer, just a mobile phone number that you couldn’t call, only WhatsApp. It’s now 11pm because of our delay in leaving and we’re now trapped outside. By chance, guests returned and we got in. There was actually a staff member a couple of meters from reception/ but they were behind a pillar not looking out, not visible. The whole experience was awful. Just skip this place and stay at the other end of the town at the new ‘the resident’ apart-hotel. Absolute chalk and cheese in terms of service, it’s a beautiful new place and was a much better experience.

This hotel is conveniently located close to the center of Edinburgh. I initially had trouble sleeping at night due to traffic noise from outside, but the staff were very helpful and kindly moved me to a room on a lower floor the very next day. I would recommend the management consider adding soundproofing to the upper floor rooms for a more comfortable stay.

We booked an Aparthotel primary due to the cooking facilities available in the room. Unfortunately, after arriving, it was confirmed that the stove/hob advertised in the listing had been removed. This scuppered our dinner plans and increased the overall cost of our stay in Edinburgh massively as we then had to eat out for each meal. Being autistic, this unexpected change and the need to locate suitable alternative venues to eat in resulted in a lot of additional stress. We haven’t been offered any kind of reimbursement by Aparthotel. I’m very disappointed.

Great spacious room, with good facilities. Check in was good - Not to far from tourist spots. Unsure why the room had Pam sets but no stove / cooking options.

Staff was friendly. Only hiccup was there was no soap or shampoo when we arrived so had to track down the staff to refill. Overall nice environment and large room!

Nice place to stay but not very convenient if you are driving. The parking fee for two day is really expensive .

Lovely well equipped apartment

Hotel and staff great. Location fab. Only thing that was missing was coffee and milk in the room. Would definitely go back.