スタッフの対応が最悪 ルームサービスを忘れても謝らない 中国人は謝らないと聞いていたがこれ程とは思わなかった アメニティが最悪、綿棒もなく髭剃りは切れない、トイレットペーパーが硬い ホテル内に売店(コンビニ)がなく不便

Clean room Staff was not helpful during check-in. For example, not helpful in taking over the luggage.

Beautiful and ultra modern hotel, high end! Marvelous service. Sophisticated

Great breakfast buffet. We got upgraded to a marvelous room with a lot of space and great view of the lake. Staff has been very kind to us. Highly recommended!

Good

Wonderful stay, room is spacious, clean and modern. Stuff is very friendly and professional. Definitely recommend!

Très bel hotel Personnel au petit soin

Clean and tidy. Staff are nice and have good attitude. Great experience.

Clean looking room, spacious, felt up to date. The negatives – despite non smoking room it stunk of cigarettes, had to open balcony doors – not ideal in February. Secondly, when arrived staff tried to say we had booking for two single twin rooms, despite clearly booking stating twin DOUBLE rooms – So either they are lying at the point of booking or staff at check-in are lying . Eitherway not what expect from this tier of hotel and left a sour taste in the mouth before holiday has started.

조식이 좋았어요.

服務優質貼心

Good service

Service was outstanding. Language was a small problem at check in. Room service was the best I have experienced. Loved W Xian, I will be back with my family.

Great service, super vibes!

The rooms smell of cigarette smoke, we asked for a move and the second room also had this smell, the carpet had not been cleaned in a long time and it made me think how long have the sofa cushions not been cleaned for. The service at reception is good, thereafter i dont think it upto W standard, they wont make any cocktails not on the cocktail list and the ones on the list arent nice.

Canadian Tourists Review : We had an amazing stay at the W in Xi’an. The staff was wonderful and spoke English very well as we needed help to navigate our adventures! The hotel is extremely stylish and the interior architecture is mind blowing! Could use a bit more lighting in the lobby at night, but radiates an amazing mood and atmosphere. The room was very clean, spacious and stylish with a very quiet air conditioning that allowed us to sleep soundly at night! It was also well equipped with Dyson and Magic Toilets! The dining options were great in and around the hotel depending on your taste and if not, you can walk to a very luxurious shopping / grocery mall not too far away! TIP - ROOM VIEW : Book the Park / Garden view as the City View is a wall of condo buildings! We would definitely come back without question and they definitely put the W franchise on our radar!

令人驚艷的外觀與大廳裝潢。服務人員專業、和藹可親。房間寬敞明亮、裝潢前衛新潮，陽臺外景觀優美。門開後，窗簾自動拉開的設計令人難忘。床及枕頭太棒了，非常舒適。水量充足。早餐種類繁多、美味可口、尤其是西式麵包。

前枱員工非常有礼，並且提醒我房間沒有包含早餐，如果我們需要用早餐，可以一天前用(人民幣150/ 位)購買第二天早上的早餐，但是當天購買的話，需要支付人民幣250/位。早餐非常豐盛，多種多樣的選擇。入住時間西安天氣很熱，酒店提很多樽水，真的是很貼心。

The hotel is very modern with an interesting design. Rooms are comfortable with an upscale design. Would definitely stay there again

good location and beautiful park around it