総合評価とレビュー W XIAN

スタッフの対応が最悪 ルームサービスを忘れても謝らない 中国人は謝らないと聞いていたがこれ程とは思わなかった アメニティが最悪、綿棒もなく髭剃りは切れない、トイレットペーパーが硬い ホテル内に売店(コンビニ)がなく不便

The W Hotel was by far the best hotel we stayed at in Xi'an. The room was spacious with an amazing design and a large balcony offering fantastic views. Everything was automated and incredibly comfortable. The staff went above and beyond in every aspect of service, from arrival to departure. The breakfast was excellent, with a wide variety of food options. Unfortunately, we didn’t have time to enjoy all the facilities, but when the staff learned it was my birthday, they surprised me with a beautifully written card, fresh fruit, a delicious cake, and a thoughtful gift. I’ve never experienced such a personal touch at any other hotel!

It was a flawless experience spending my holidays in W Xian! I have stayed in W in many different cities and W Xian is probably the best. All the staff were extremely helpful and organised everything for me without being asked. Phoebe Gao, the loyalty coach, lavished me with constant surprises and made my anniversary an unforgettable one!

Awesome！

The hotel is new and the rooms are spacious and well designed. Excellent service and friendly and helpful staff. Beautiful gym and swimming pool.

The hotel is very new, the facilities are very good and smart, and the service is good

This hotel stay like living in night club. I left my stuff in room they told me call me back and never call back

Room services are great, very convenient, close to Xi’An’s Tang’s Paradise.

住的套房，房间内面积很大，经常迷路，哈哈。 总体入住感觉非常棒，窗外景色也很美 。

They had a new character bag in the room. I thought it is a gift or for sale but it was just for the display. It was a bit disappointing.

W比较适合喜欢fancy感觉的人，整个酒店进去就有一种进入“夜店”的感觉，很有设计感，当然音乐也像夜店。总的来说，房间大小，床品的舒适程度，服务及早餐的选择都令人满意，唯一不足的就是从酒店去市区那个堵！！！

新穎.整潔.服務態度佳！態度很重要！

ZERO. Flights, Hotels, and access to China, all cancelled by government due to coronavirus - this is the only hotel to not cancel. To boot, the W Xian fraudulently “checked in” my reservation as if I’d stayed there. Phones are not answered, messages not returned, emails not replied to and even attempts at contact by Expedia unsuccessful. Even as a platinum elite - no replies at all from hotel. This is an unethical operation undeserving of the W name.

Good experience for the stay. Room was clean, food was good & the service was great. Good peaceful rest in the room with a nice night view over the lake.

The W Xian is one of the nicest and most modern W Hotels I've ever stayed in. Rooms are large, pool is wonderful. The staff is exceptional and goes out of their way to ensure your stay is outstanding.

香精味太濃 房間內還有甲荃味 早餐美味，选擇丰富 員工都很潮，親善有礼 床褥和pillows都很舒服 但但batheoom內的洗手盤去水過慢

Modern digital lifestyle concept design . Worth your stay . Excellent scenery view from the balcony, In and out by car or cab, to nearby tour site in city centre by 20mins . 50 mins to fro the airport . Very well spread of breakfast provided. There is a lake beside the hotel , Just a few mins walk to the lake , you can rent a electric boat to tour both sides of the lake .

my daughter got fever, the response not 5 star international level.

Excelente el hotel es de muy buena calidad. El personal increíblemente amable. La habitación súper. Muy recomendable

7월3일~6일까지 있었어요. 전반적으로 다 좋았는데 아직 보증금5000위안 카드로 결제한것이 취소되지 않았어요. 전화도하고 이메일도 남겼는데 아직 해결뎌지 않았어요. 호텔측서 연락도없고~ 답답하네요.