We have stayed in Winckley Square before but not with Winckley Stays. From the start it was disappointing. We had to walk through the dining room of a restaurant, which is not run by the hotel, to get to our room. We encountered several employees of the restaurant during our stay and they were not friendly or accomodating. We asked for a small amount of ice and were told they weren't part of the hotel so, no. Our room needed attention. The carpet needed to be restretched and deep cleaned. The picture on the wall was broken and the frame had packing tape to hold the corner together which had let go. The base of the bed was fabric which had stains on it. The toilet set was not on tight and during our stay the shower drain backed up and flooded the bathroom. I brought these things to the attention of the hotel and lwt them know we would be out for the day. The picture was fixed as well as the drain and toilet with some Lindt chocolate laft on the table. The room was incredibly small and barely enough room between the shower and wall for the toilet. We wouldn't recommend or stay here again.