I complaint regarding our treatment at check-in on February 27th at around 5:00 PM (Room 505).
My partner and I booked the hotel for our wedding event in Stockholm, and this stay was very special to us. The reservation was under my name.
During check-in, I unfortunately experienced very unprofessional and disrespectful treatment from the young man at the reception. I spoke Swedish and asked to check in. From the beginning, I did not feel welcome. The receptionist avoided eye contact with me and instead directed himself to my partner, even though the booking was in my name.
When he was trying to spell my name, he had difficulty doing so. I was prepared to show my ID. He said something that I could not hear clearly, while at the same time his body language – with his hand on the computer screen – indicated that I should look at how he was spelling my name. Since I could not hear him properly, I stepped closer to the reception desk to see the screen more clearly. I did not go behind the desk.
At that moment, he suddenly raised his voice at me in a very rude tone and said:
“You cannot do that! You cannot look at the screen!”
My partner and I were shocked by his reaction. My partner does not speak Swedish and did not understand what was happening, and I myself could not understand why he reacted so strongly. I tried to explain that I believed he wanted me to check the spelling of my name, and that it was my own booking information.
Instead of calmly explaining the situation
