The staff went above and beyond! The rooms were nicely appointed but are in need of upgrades. Also, the towels provided could be better quality. They were thin and hard.

The staff was pleasant and helpful. Only issue was the shower tile was moldy and we found a piece of someone's hair extensions between headboard and mattress.

We're repeat guests and my only complaint is about the laundry facilities. It requires $5 in quarters to wash and dry a load, so if you don't have cash, you have to walk down to the corner store, get cash from the ATM there, come back to the front desk and have them change it into quarters. Theres no way to have laundry fees billed to your room or use a credit card. Who actually carries cash these days, especially 20 large coins?? Other than that (and the expensive parking fee), this hotel is wonderful for families and has an excellent hot breakfast daily.

Great weekend getaway from NYC! Love that you can take MetroNorth and walk to this hotel which has large efficiency rooms! Staff was VERY friendly and helpful. Facility was very clean. Free breakfast had a lot of choices (not just bagged muffins, LOL). The rooftop bar is really fun and has a great view. SoNo has a lot of restaurants, great breweries, and a nice beach nearby!

Modern look friendly staff

New and beautiful hotel. Perfect everything. Rooftop bar & restaurant very nice with great views.

Conveniently located, with fantastic staff; clean, comfortable rooms

Helpful staff, good location

Great room, clean, friendly staff

would come again !

Prime location

Large room, clean and comfortable. Restaurant close by. Decent breakfast and 5min walk to train station

Staff was very nice and accommodating

The day staff was very helpful. The night staff tried but was not. I think you need more night maintenance people and also train your night staff better in customer service. With all due respect. Thank you and best regards. And yes,I would stay at your place again. 🙂🙂🙂🙂

New property. Clean. Quiet. I liked the location, walkable to restaurants and SoNo. I liked the room had a sound machine in it. I liked the hotel has pool table and shuffleboard for fun.

Very clean, very well kept and new. Right next door to Police station

There was no free parking lot. it was far from obvious that to get to the registration desk I had to pull into a parking garage and presumably pay for parking. I guess that's normal for downtown city hotels. Mike at the front desk checkout was excellent.

My wife and I had a nice weekend stay here. We took the train from NYC on a cold Friday night. We arrived around 8:30 PM. We had dinner in the lobby restaurant/bar. We were the only ones there when we arrived. The food was surprisingly very good. The drinks were nice too. The bartender/waitress was very friendly. The suite was nice, clean and big. All of the staff, front desk, kitchen, maintenance and housekeeping were attentive and friendly.

Nice hotel, some of the staff have bad attitudes

Wonderful stay as usual.