総合評価とレビュー Hyatt Regency Algiers Airport

Excellent

Wonderful hospitality and world class accommodations & food.

Amazing

Excellent experience

Très bon hôtel

Prêt de l’aéroport

Very convenient location for early flights. Friendly staff, quick in-and-out

3 nuits dans ce Hyatt Accueil et services parfait Merci à Dalila pour son sourire et le soin qu elle apporte aux clients. Les chambres sont toujours top, mais je trouve qu il y a un manque d’entretien, les portes des toilettes du rdc ne ferment plus, il y a des fuites d eau, la porte du Hammam coince et il y a de la rouille

As a Discoverist member of Hyatt I continue staying at Hyatt hotels everywhere in a world for business . However, Hyatt regency hotel of Alger Algeria Airport has a very poor customer service unfortunately that is not the standard of Hyatt hotel. This time I had a very terrible experience. My bad experience was at the restaurant by the stuff member of Hyatt during a breakfast time. Resturant stuff and bar are very bad regarding their customers service. The last day of my stay I went for breakfast. Sometimes we forget if the breakfast is included or not in our booking that can happen. Before getting in a person stuff ask about the room number to check if breakfast is already pay and included or not. Once he check my room I heard him saying included. Before finishing my breakfast a service name Dalila brought a bill put it on the table with a very bad attitude without saying good morning or anything she has a very bad attitude all the time I am at the breakfast not a first time. When I tried to ask her why she is giving me a bill as my understanding the breakfast is included she ignored me. Went to see the person at the breakfast door name abdelra to clarify this he said I told is not included I tried to explain to him that I just heard included but he started yelling at me and asking me to pay in front of everybody I had nothing with me so I asked him to put it on the room. He refused. When I said your customer service is bad he said you are in a bad position to tell me that.

The property is beautiful, but the room was missing some essentials for two guests, such as slippers, extra bath towels, and a coffee mug.

Nothing special

Convenient location

No comment ! they charged me with a second room, saying that my son is an adult !!! I already mentioned through Expedia that we will be three, and the reservation was made for a room for three persons. The staff men was as rigid as a rock without any facial expression!!!!! Second surprise!!!! The bed was not changed only arranged, the perfume of the person’s before still on it. No shampoo, women’s hair in some corner’s !!! The only positive match in this place is the restaurant staff five stars team. I just wondered what all these women of joy have to do in a five star hotel!!!!! I stayed four times in this place, I will never make a pace there in the futur. Pass your way it’s just a bling bling it doesn’t worth a penny.

👍👍👍

Thare’s nothing to say, vary nice hotel for those who want a great stay near the international airport. Everything was perfect despite the fact that the beds are not cleaned. Otherwise I’ll be returning back each time l travel to Algeria. It’s the first time I met a welcoming staff close to international standards in this country, great go forward. Last thing, the cooking is just gorgeous.

Exellent hotel.personnel s très gentils

Accès très facile à pieds de l'aéroport , hôtel récent et bien entretenu. Les chambres sont grandes et fonctionnelles. Très bonne literie.

Amazing stay as always. Friendly staff and excellent service

Personnels à l’écoute

The hotel is well-situated for an overnight transfer to a next flight. The staff was very courteous. We traveled with 3 young kids, and I booked two rooms on hotels.com so that we could have a "sleep room" and a "jet lag" room. However, on arrival, we were told that we only had one room reserved, despite having paid for two. The staff did upgrade us to a larger room for the five of us, but it still did not fix the problem of sleep issues. I was told there was nothing we could do. Other than that, the pool was really nice and although I didn't use the exercise room, it looked really well equipped. Had they looked further into my reservations and tried to make things right, would've been a great stay!!