掃除の片付けが終わってなくて、ゴミが洗面所に置いてあった シャワーを使おうとしたら出てきたお湯が熱湯で間違って浴びたら大火傷するレベルだった

Well maintained hotel at a nice location.

Perfect hotel for couples stay. Centric clean and hospitable. Access to all parts of the city. Food and service were excellent.

View of the square Mayor

Excellent hotel, great staff, beautiful rooms.

Best location, very clean, helpful staff specially Jose who helped us to get e-bike , we had such a lovely experience in this hotel and Madrid , very central and all attractions are in walking distance. The only downside was not to have enough space around the swimming pool on the roof.

The view of Plaza Mayor is great. The direct access to the Plaza is wonderful. Once you enter the room, it is quiet and relaxing. Also, the location is super convenient. The staffs are super helpful and friendly. We enjoyed the stay a lot!

Péssimo atendimento do funcionário Ignácio de orellana

Hotel was lovely and the staff were very helpful. We were woken on our first night by other guests talking loudly whilst loitering outside the lift near to our room. I provided this feedback in response to a hotel service questionnaire and they immediately contacted me to offer a different room. They moved our luggage for us whilst we were having dinner and provided some complimentary chocolates which were gratefully received.

Loft room was excellent, with great view overlooking the Plaza Mayor

O hotel parece estar com aparência de na tão vê cuidado e informações equipe um pouco desencontradas.

Posizione eccellente.

Loved our luxurious room with balconys overlooking Plaza Mayor - incredibly well soundproofed and quietly effective aircon. Lovely welcome from reception with cava on arrival! Very helpful staff. Only slight disappointment was our meal at the outdoor terrace restaurant, unfriendly waitress and food served lukewarm, although quality produce. Overall would recommend hotel and would love to stay in the same room again in beautiful Madrid.

Great hotel in a solid location. Breakfast was excellent, room was comfortable, a nice property to stay. I would recommend!

.

Suana an pool are very nice

Concierge and staff are excellent. Helped with daily dinner reservations and transportation. You cannot find a better location directly on the Plaza Mayor. Rooms are whisper quiet. The perfect location for sightseeing. Restaurants etc. all within walking distance. Just stop looking and book this hotel. Get a room facing the plaza and higher floor. Guaranteed not disappoint. Enjoy!

Superbe établissement

we loved our stylish room, on the top floor, cleverly laid out among the rafters. windows wide open, and able to step out onto the roof, we had a bird’s eyes’ view of plaza mayor. the staff were always cordial and the location for exploring madrid’s city center, perfection!

All good it was nice