総合評価とレビュー Thistle Johor Bahru

短い滞在でしたが、良い顧客体験でした。部屋とベッドは快適で、景色も素晴らしかったです。

スタッフはフレンドリーでした。料理は美味しくて種類も豊富でした。

スタッフは特にフロントデスクでは全くフレンドリーではありませんでした

上の写真は2番目の部屋です。最初の部屋はタバコの臭いと小さなゴキブリがいたので

5つ星ホテルにチェックインすれば、快適に過ごせるだろうと思っていました。最近、部屋番号1124に宿泊したのですが、部屋は禁煙でドアに「禁煙」のサインがあるにもかかわらず、非常に強いタバコの臭いが部屋に残っていました。タバコの臭いが強すぎて、ぐっすり眠れず、眠りが妨げられました。この問題を解決して、子供連れの家族がその部屋に泊まっても問題が起こらないようにしてください。1晩だけ一人で泊まったのでラッキーでしたが、それでもこのような部屋に泊まらなくて本当にがっかりしました。

古いですが清潔なホテルです。おいしい食べ物

新しい経営陣をお願いします! すべてを変えてください。

皆さん。1206号室を予約した方は、すぐに返金または新しい部屋をリクエストしてください。バスルームに水が溜まっていましたが、清掃はしてくれるものの、再び同じことが起きると自分で掃除するためのスクレーパーが渡されます。バスルームの水溜りの高さが床トラップに向かっていないため、水溜りは直りません。残念ですが、ご容赦ください 😂

景色も良く、快適で、スタッフもとてもフレンドリーなのでまたチェックインしたいと思いました。

Friendly staff, cleanliness, Nice Breakfast, Walking distance to Food Restaurant, KFC opposite hotel.

Great hotel for vacation, I will stay here again.

Worst hotel I've ever been in. Room was dirty, with mold in the bathroom and cabinets, lizard poop on the windowsill, hair on the sheets, yellow and brown stains on the sheets. When asking for a change in room, they gave us a different one but the quality was not much different. It was clear that the bedsheets had not been changed and the room not kept with basic cleanliness standards. My friend and I ended up simply checking out after changing the room twice. Room was non-refundable and the hotel called me after we checked out simply to verify that there won't be a refund. There was no attempts to rectify the situation. Furthermore, the reception was extremely unprofessional upon arrival. We arrived at 2pm and the man at the counter immediately said that check-in was at 3pm, implying that we should have come back at that time. I had to ask if we could check-in early before he said nothing and checked us in. He also told us that the water supply would be cut off from 12-6pm and nothing was done from the hotel's end to make up for it. Truly horrendous customer service and amenities. Furthermore, the app gave this place 5 stars and misled us into getting a room here. It is a 4 star hotel. However, 4 star standards aren't even met. This hotel should not be up and running. When coming into the driveway, exposed pipes and a big hole was on the ceiling.

Bathroom is quite an important thing for me. I went to the bathroom and saw strands of hair down at the floordrain. I felt that cleaning it before guest enters, is the bare minimum. Otherwise, all okay for an old-aged hotel.

Wifi nya jelek dan buruk, tolong untuk layanan internet di hotel di tingkatkan.

The food is great. The room is OK but they didint change my sheet.

Super big room with sea view. My family really enjoyed it.

I used to stay here with my family before covid, the place and cleanliness was still OK. However right now, the place is quite run down and dirty. Especially the bathub there is a lot of stain.

Very lousy service. Not worth 4 stars at all. Reached early and the staff said the room is not ready. They said will call us once the room is ready. Waited until check-in time. No, receive any call. When checking in the room, they said the phone is not working, anything informs them using WhatsApp. After checking in the room, only 2 towels and 1 set of toothbrushes, no hand towel no small towel no floor mat no kettle. Texted through WhatsApp but never reply. Went out and came back to the hotel, also told the staff we need those stuff. They said they will send it shortly. Waited one hour no one came. My husband went down to the lobby and ask for those items. Another staff said need to wait, if today cannot get, have to wait until tomorrow. We gonna share one toothbrush for the night and so thirsty, no kettle (it's written that this room type has a kettle) poor thing. Can't believe this is 4 stars hotel at all. Won't be back definitely!

The check-in took more than 3 hours, instead of getting a king bed, we got a twin bed that merge manually 😬 but nevermind about that, to get towels we need to wait another hour, after late check-in. And the next day, we need to request a couple of times to get bottles of mineral water. The phone's not working, so we cannot call room service at all. Our stay was unclear on systems even when I want to check out. The concierge was the only person that was helpful and also the security. Other than that, bad services. Quite a disappointment cause, the place is good, good view, big room. Just the services, I think they need to add more people.

I made a booking and made a request for early check-in. There was no response from the hotel or the agent. I arrived at the hotel and was told they are not able to accommodate my request. They further mentioned that they don't look at Third Party requests. They promised to call me back when the room was available but that never happened. I finally got my keys after 3.30 pm. To add to that, the hotel did not have phone access.