I’ve stayed at this hotel many times, but this recent trip, I thought the hotel looked very tired. It was totally full, and the receptionist gave me a room on the ground floor, right by the front doors. Very noisy. People banging this door until the early hours.
I had emailed them twice before, to try to be accommodated in one of the villas, as I had been in there before and it’s much nicer.
I received no reply from either email, and the receptionist was not interested in what I was saying. This hotel used to be much better, really good customer service, but not any more, I felt ignored and considered to be demanding ,.. oh well, things change , but service shouldn’t. Lagos is very expensive now, lots of new hotels going up, so they need to be mindful of this.