お湯を沸かそうとして備え付けのケトルを使おうとしたが、汚れていて使う気になれなかった。

Place is run down - the air conditioning unit in the room is louder than a parked helicopter- so had to turn it off.

I booked a standard room for a week and they gave me triple bed room to start with which had poor lights and broken furniture. I insisted to change the room and next they gave me a twin room which was very very old, had only lamps, no minibar and a broken fridge. The bamboo made roof was old and dusty, spider webs on windows, a/c making cracking noise. I didn’t sleep well throughout my stay and didn’t enjoy at all. The staffs were not very welcoming and supportive. Poor breakfast - tried first day and never went for one. I have never given a bad review to anyone but i could not bear this time. I stayed in Movenpick and Swissotel the other time and was superb in comparison. The management should really work on the issue or consider refurb - my thoughts on the hotel was that it was good during its prime and had failed to maintain its standard.

Hôtel bien situé, proche du centre ville de Sarajevo. Une station de tramway est accessible devant l'hôtel, autrement, le centre ville est visitable a pied sans aucun soucis voire même la ville entièrement. Service OK, propreté OK, le bémol est la salle de bain (inondation après la douche, vraiment) pas bien agencée, un peu année 80...le petit dej est très bien et copieux !

Slidt, men god lokation. House keeping i top, øvrige personale i Reception, bar/terasse sløve.

Easy access

Convenient location close to shops and walkable to old town. Staff were helpful providing info on things to do.

Very good hotel

Bellissimo hotel, pulito. Personale disponibile. Comodissimo il rent car all'interno dell'hotel. Colazione molto ricca e abbondante. Molti piatti bosniaci

Ganske godt hotel der ligger ca. 2 km fra den gamle bydel eller ca. 1/2 times gågang. Er man lidt historie interesseret så ligger hotellet på Sniper alley og hotellet var opholdssted for journalister fra CNn og BbC under krigen 1992-1995. Morgenmaden var udemærket uden at være prangende. Værelserne er gode og store.

This stay was part of a multi country itinerary. While the actual stay was good, my post-stay interaction was a trial. Items left in the safe were held and subject of multiple attempts at calls and emails to little avail. Only through a tour driver was i able to recover my currency wallet. The hotel seemed to block me most of the time.

Goed hotel (hotel met geschiedenis), wel vrij druk met grote groepen

Great historical hotel with a unique design. Rooms are spacious and well maintained. The only drawback is that there's no iron on the room, you can only order ironing service.

Very easy check in and check out, very nice people working in, but I can’t believe in how bad condition this hotel is. These can be easily five star hotel if the owner renovate but it’s in very poor condition and doesn’t deserve even more than two stars. So sad. I feel sad for these people working in hotel too because I know they deserve better!

War ganz okay

Historic hotel built for 1984 Winter Olympics. Hotel also played a role during the war, 1992-1995.

Friendly stuff at the reception!!

I felt my stay was substandard for what I would expect. Pool was out of order, WIFi was punishing weak to the point where I couldn’t use it in my room unless I was against the door and the key card system was very frustrating to use with the swipe magnetic strip, to the point I had to reassign my key card twice in a day. The room itself was nice enough and as expected and the staff on reception good too. Just some very frustrating things.

Old hotel, not the best shape but very central.

Last time we were there everything was perfect. This time our ercondition, bar fridge and tv didnt work. After two calls they were able to fix ercondition only.I anderstud that they are in fool capacity an cant give us new room. Its a beautiful place but they have to take little more care about there gests.