A equipe do hotel é maravilhosa! Teve, sempre, um cuidado muito especial conosco. As instalações são ótimas, o hotel é bem localizado, um excelente café da manhã…

Large room. Friendly staff. Good value

Condicion de habitacion estaba buena. Estuve en 5to piso y parece que esta remodelada.

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yes and yes

Hotel muito bom, nosso quarto era enorme e tinha uma vista privilegiada do lago e do vulcão. Queremos ressaltar a simpatia e atendimento da Daiane da recepção, uma brasileira que mora em Puerto Varas e foi muito atenciosa o tempo todo, fez toda a diferença. Queremos voltar

Great room, super breakfast, friendly staff, close to downtown Puerto Varas.

The location was perfect just a 3 min walk to the centre of town. The rooms were very clean and the staff were incredibly helpful.

Clean, friendly staff, comfortable room, good breakfast

Entrada, servicios y personal excepcionales

El personal super amable, el desayuno/panaderia deliciosa y super buena ubicacion

comfy, clean, good breakfast buffet, but 4th floor wi-fi is poor. they were nice and changed our room. nice location easy access to town.

Excelente ubicacion, instalaciones impecables, servicio y atencion excelente !!

The room had two issues-- quirky electricity set up and no wifi. When coming to the room, we inserted our room key in the slot for the electricity-a common setup-nothing happened, the room remained dark. Eventually we went back to the front desk and they sent maintenance--the solution was to climb on the bed in a dark room and turn on power above the bed. We then discovered that the wifi didn't work. When I checked the hallway, I saw the Access Point hanging from a wire, unsecured to the ceiling. Maintence came again, and rather than just secure it so it would be flat against the ceiling they removed it. They then said it would be repaired in an hour...it was already 2330. An hour later it still did not work, and in fact, they never repaired it before we checked out the next morning-- so we were forced to go the lobby to use wifi for the entire duration of our stay.

El staff increíble, la cama y el desayuno increíbles entonces con eso ya tienen lo de ganar, lo que sí, creo que el hotel en sí estaba algo dejado

Room was amazing. Great food and staff. Highly recommend it!!!

The room was very clean and new.

The room was small and comfy, good view and the staff very nice.The breakfast was savory.

Nuestra estadía fue la segunda semana de octubre y aún estaba en reparación por los daños causados por un tornado. Mi habitación estuvo en el segundo piso y daba hacia el lago, pero no se ve desde el segundo piso, veíamos maquinaria para reparar los pisos de arriba, pero no nos sentimos incomodados por el ruido. El cuarto era espacioso, el baño funcionaba correctamente y todo se veía limpio. El desayuno es completísimo y hay mucho por disfrutar cada mañana con toda la variedad que tiene. El único problema que tuve fue un cobro doble, pero fue solucionado durante la semana. Todo el personal fue amable, servicial y siempre vi sonrisas y cuidado en hacer de nuestra estadía algo memorable.

O quarto do hotel era de bom tamanho e o café da manhã só não digo que era perfeito por não dispor de outra opção além do tradicional café com leite. Se dispusesse de uma maáquina que oferecesse outras opções, como capuccino e chocolate quente seria perfeito. Vale elogiar a atenção que nos foi dispensada pela funcinária do hotel Daiane Bittencourt, sempre disposta a nos ajudar no que fosse necessário.