We loved the room and its ambiance. The dinner buffet was also satisfying especially the mango kani salad, beef salpicao, shrimp kebab, and the graham. The only thing which disappointed us is the unresponsiveness of the staff regarding the Taal Volcano update. I called the main branch for several times regarding the safety of the hotel vicinity. They kept transferring my call to another line and never gave us an update. Those who answered the call also never showed professionalism and courtesy in answering and entertaining serious issues such as safety. We didn't really enjoy the hotel’s amenities due to the ash fall. We planned on rebooking our reservation but since the staff didn't answer promptly, we werent able to do so. Hope this issue will be addressed and those people answering the calls will be trained on how to properly give the right customer service to the guests.