When a housekeeper cleaned my room, I lost my shampoo.
I asked a receptionist. But that receptionist was so bad. He doesn't trust me and he said he trust the housekeeper. He said I am saying lie. I asked him to check why it happened, but he said " I am working, please don't bother me". Suddenly He ignored me. He never listened me.
I was so surprised why the receptionist can say it for a customer.
They never apologize me even if the housekeeper throw away my shampoo.
Also it is written that there is a fridge in the room. But the room doesn't have a fridge. Also it is written an air conditioner in the room. But it is not working in November. It is already very cold in November in Rome especially night. I couldn't sleep well.
Wifi doesn't work well. The shower room smells of mold.
Too much lies in the information.
It is the worst hotel I have ever stayed before. I will never recommend this hotel to someone. It was very unpleasant to stay there.