AN
Anthony N.
5.4
/10
174週間前にレビューしました
I have 2 nights stay and yet they only gave me 1 bath towels. When I requested for a fresh bath towel because the first one is soiled and they haven't changed it, they charged me fee for requesting a fresh one although on their policy book it indicated that you may request to change your amenities like towels according to days of the guest stay. They also charged me a fee for requesting bottle water for my 2nd day. And most of all, all is untidy. So dirty, I found used disposable mask for COVID behind toilet lavatory. Staffs are not friendly. I will not come back here again. All is scam! Not a good place to stay! I was in Egypt 1. Terrible place.
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Accommodation's Reply
02 Mar 2023
レビューをありがとうございます。客室の清潔さにご満足いただけなかったことは誠に残念です。当ホテルのサービスがお客様のご期待に沿えなかったことをお詫び申し上げます。この件については調査し、当直スタッフに懲戒処分を下しますのでご安心ください。誠に申し訳ございません。サービスを改善し、事態を正す機会をいただきたいと思います。ありがとうございます。
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