Very rude and unprofessional old lady manager that in charge at the reception. I've booked 5 rooms for 2 nights and 1 of the room was family with 2adults and 2 kids. The manager counted the passport and said passport was extra 2 and have to pay for 2 extra bed for 800baht. Initially I refuse but the manager insist and threatened will not allow for check in then I have to agree but then when I said put both extra bed at the same room then the manager said cannot have to put each one room. I explained that they are one family want to stay together but then the manager still refuse. The old lady manager was very rude, unprofessional and unethical. Should learn how to communicate with the customer. Please careful when you check in and don't give all the passport to the receptionist as they just want us to pay extra bed.
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AS
AMIRUL S. B. A.
8.5
/10
144週間前にレビューしました
Hotel ini berhampiran Lee Garden Plaza. Jarak ke semua tempat popular sekitar bandar cuma perlu berjalan kaki. Hotelnya bersih, terdapat kolam renang, urusan daftar masuk dan keluar yang mudah dan lif tetamu yang juga cekap.
Hotel lama fasilitas seadanya lokasin sangat strategis dekat dengan lee garden hotel.
1人がこの情報役立ちました
WL
Wanty L.
9.7
/10
179週間前にレビューしました
Ya ampun aku sampe speechless, dengan harga di bawah 500 dapet kamar luas, bersih, lobi luas banyak sofa, ada kolam, bathtub, jendela gede dengan pemandangan luar biasa dari atas lantai 10, resepsionis ramah, kalau ada 10 bintang deh kasihnya. Wajib nginep sini kalau ke Hat Yai lagi nanti. Terima kasih agen online dan bp grand Tower Hotel.
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Accommodation's Reply
22 Apr 2023
この度はレビューを頂き誠にありがとうございます。今後ともよろしくお願い申し上げます。
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PT
PUA T. E.
9.1
/10
184週間前にレビューしました
Hotel in strategic location and friendly staff. However, hotel is slightly older.
Bp grand Tower Hotel always been my first choice of accommodation in Hatyai due to strategic location as you can find variety of nice food and massage place within walking distance moreover services from hotel front desk to house keeping tremendous ly friendly.