夜外がうるさい 安い部屋を取ったからか設備が古く、壁が薄い

After booking the hotel, I emailed them many times before my stay, but I never got a reply. I couldn't get in touch with the hotel staff, so it was difficult to check in. There was a risk of having to sleep outside. With help from someone at a nearby shop, I was able to get into my room. The card key doesn't work once you leave the hotel. The location is good, but it doesn't provide the bare minimum for a place to stay, so I think it's a problematic hotel.

Hotel muito bem localizado, praticamente dentro da Plaza Major. Quarto simples mas limpo. Voltaria c certeza

Muy bien ubicado

Terrible

No hot water, tv doesn’t work, very old property, bed terrible.

Por el precio es mejor buscar otras opciones

Personal irrespetuoso, 0 servicio al cliente, antes de la hora del check out ya nos estaban tocando la puerta para despacharnos, pesima experiencia, no se la recomiendo a nadie No había ni un basurero en la habitación, indigentes duermen al frente del lugar y ponen musica a altas horas de la noche

Not good enough, instructions not clear.

Nada

No limpiaron la habitación ningun dia de nuestra estancia ni sacaron la basura

Everything was as described. Amazing.!!!

Ho perso i soldi per andare in altra struttura, per cui ho detto tutto!!!

Posizione ottima, ma purtroppo finisce qui. Le scale in legno per arrivare dentro l'hotel, sono sconnesse e pieni di intonaco staccato e tenute male. Ho soggiornato nella camera 305, piccolissima e con diversi problemi seri. Durante la notte il quadro elettrico produce un rumore assordante quando la chiave è inserita: per riuscire a dormire ho dovuto toglierla, restando così senza corrente in tutta la stanza.I muri sono talmente sottili che si sente chiaramente ogni parola proveniente dalle altre camere. La parete dietro il letto mostrava muffa, umidità e intonaco staccato, e la testata era praticamente appoggiata direttamente su quella parete.Il bagno è minuscolo: chiudendo la porta si rimane letteralmente incastrati, rendendo l’utilizzo molto scomodo. Pprta dingresso alla stanza sporchissima. E non ho aperto la piccolissima finestra....

The ubication was very good; close to Main Plaza and Puerta del Sol. The room was OK, with a balcony and the bathroom only had toilett and liquid soap for hands. The bathroom had no shampoo, conditioner, body lotion, or hair dryer, and the shower soap dispenser was completely empty. It was impossible to take a shower. There's no reception, and you need a code to enter the building, as well as the hostel itself. Last night, my mother and I arrived at midnight after dinner and couldn't get into the building because the code they gave me didn't work. After 15 minutes (it was freezing, and my 84-year-old mother was there), some guests arrived and opened the entrance door with a new code, which it wasn’t informed to me. Finally, when I tried to check in at the hostel's automated machine, I entered my last name, and it said I hadn't paid, even though I had paid the reservation in full. I had to contact them via WhatsApp, and they told me to check in again with my reservation number. Only then did it show that my reservation was fully paid in advance.

Habutacion bien. Edficio mal.conservado

Could not enter property because did noy get code. Had to wait fot a guest to get out. I called sent email whats app no answer. Inside lobby diferent phone number Then they answer. Very stresfull situation

Es funcional pero es muy desagradable ver las paredes embarradas y sucias

Chambre simple, manque de confort au niveau matelas, les linges de lit ne sont pas très propre. Chambre mal isolé on entend aussi bien dehors que les chambres voisines. Va bien pour une nuit mais pas plus.

No response to questions